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About OUC
The mission of the Office of Unified Communications (OUC) is to provide a fast, professional, and cost-effective response to emergency and non-emergency calls in the District. The OUC was created in fiscal year 2005 and consolidates the emergency 911, non-emergency and 311 call activities from the Metropolitan Police Department (MPDC), Fire and Emergency Medical Services (FEMS), and customer service operations.
The OUC provides centralized, District-wide coordination and management of public safety voice radio technology and other public safety wireless communication systems and resources. The OUC performs the following:
- Develops and enforces policy directives and standards regarding: public safety and non-public safety communications; operations and maintenance of public safety and non-public safety voice radio technology; management of the building facilities supporting public safety voice radio technology and call center technology; and
- Reviews and approves all agency proposals, purchase orders, and contracts for the acquisition of public safety voice radio technology and call center technology systems, resources and services.
As an organization that is tasked with handling all 1.8 million 911 calls that occur in the District of Columbia each year, the OUC carries tremendous responsibility. In addition to fielding these life-dependent calls, the OUC also oversees all land and mobile radio systems tied to the response network. Select the links below to learn more about OUC systems, facilities and improvements.
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