| State-of-the-Art Telephone System |
Police and Fire/EMS now operate on the same state-of-the-art telephone system that includes a new automated call distributor. |
| Improved Service for the Deaf and Hard of Hearing |
The emergency system instantly recognizes TDD/TTY calls from citizens who are deaf or hard of hearing and provides the call-taker with phrases to speak directly with the TDD/TTY devices. |
| Unified Computer-aided Dispatch System |
Police and Fire/EMS use the same computer-aided dispatch (CAD) system to manage field resources and keep track of where units have been dispatched. The new CAD system includes a sophisticated mapping component that displays real-time information in an easy-to-use visual format. |
| Radio System Support |
Radio consoles support both the police and Fire/EMS radio systems. |
| Enhanced Call Recording |
The new system records all calls and allows personnel to instantly replay the last 20 minutes of traffic directly at their station. |
| Co-location of Police and Fire/EMS Functions |
The new facility brings together for the first time all communications personnel in the Police and Fire/EMS Departments to enhance coordination during critical incidents as well as during the management of everyday call volumes. |
| Specially Designed Furniture |
Ergonomic seating and furniture has been specially designed for emergency call-taking and dispatch personnel. |
| Enhanced Productivity Features |
A variety of amenities have been designed to reduce stress and improve productivity such as specially designed lighting and acoustics, a workout facility, an extensive kitchen and break rooms. |
| Strict Security |
Security procedures have been implemented to make the facility resistant to physical or technological attacks or threats. |
