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OUC Network
OUC’s award-winning technological network includes:
- 911 Computerized Telephony that provides a redundant, secure and robust emergency telephone network. All wireless (cellular) carriers have been placed on the District’s own “selective router.” Once all carriers are connected directly, the District will be the first and only Public Safety Answering Point (PSAP) in the nation to accept and route calls within an independent, municipally owned infrastructure.
- Computer Aided Dispatch (CAD) and Associated Geographic Information Systems (GIS) that boast computerized mapping and analytical abilities for tracking and displaying AVL/GPS-equipped fire and police units, assisting dispatchers in making recommendations by finding the closest and best-equipped units for any given emergency.
- Emergency Dispatch Instruction Software that allows OUC staff to provide 911 callers with life-saving, pre-arrival instructions over the phone. These instructions can help District callers stabilize and, in some cases, save the lives of patients during the vital seconds between the 911 call and unit arrival.
- TDD/TTY Computerized Systems that instantly recognize TDD/TTY calls from citizens who are deaf or hard of hearing. The systems provide customized, pre-programmed phrases that enable call-takers to speak directly to the TDD/TTY devices.
- Computerized Radio Dispatch Systems Consoles that connect OUC staff with both handheld and mobile police, fire and emergency medical services radio systems.
- Redundant Trunked Radio Network that comprises nearly a dozen radio towers connected by a computerized master controller that contains the master radio database and acts as the primary point for audio path control within the network. Each tower site can also function independently, providing first responders with the solid redundant communications they need.
- Computerized Recording Systems that provide both operational as well as legal protection. These systems allow OUC personnel to instantly replay the last 20 minutes of calls made to the center and are also used for training, quality assurance and, in some cases, for various legal proceedings.
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