The Call Center Technology Divisions’ Carrier Relations Unit is a multi-faceted unit within the Office of Unified Communications (OUC). The unit provides analysis on issues relating to E911, and maintains relations with technology neutral call delivery entities. The unit conducts research on issues, regulations, proposed administrative decisions and other regulations, in support of the OUC Call Center Technology Division.  

The unit maintains working relationships with the Public Service Commission, the National Emergency Number Association (NENA), Emergency Services Interconnection Forum (ESIF), Association of Public Safety Chiefs and Officials (APCO), Federal Communications Commission (FCC) and other federal and state and District agencies. The unit provides leadership and oversight for the OUC regarding the District’s E911 fund in both the identification of carriers and technology-neutral providers that should be remitting to the E911 fees and identifies such entities with outstanding 911 fee remittance balances for collection.

The unit formulates efficient and responsible spending strategies of all “eligible” operational units within the OUC and follows generally accepted accounting principles (GAAP), auditing procedures and standards to provide management of fund resources, recommended user fees and fund budget, E911 budget forecasts; and assures compliant OUC E 911 fund operation in conjunction with the Office of the Chief Financial Officer (OCFO) and the Office of Tax and Revenue (OTR), Authority DC ST § 34-1802 § 34-1802. Emergency and Non-Emergency Number Telephone Calling Systems.

• Direct Connect Overview
• District of Columbia Emergency and Non-Emergency Number Telephone Calling Systems Fund