The Office of Unified Communications (OUC) consolidates the District's emergency 911, non-emergency and 311 call activities from the Metropolitan Police Department (MPDC), Fire and Emergency Medical Services (FEMS), and customer service operations.

OUC's use of cutting edge technology has been recognized by industry and government publications.

Publication	Date	Title	Description
Public Safety IT Magazine	May 2008	Washington, DC Center Consolidates Public Safety Dispatch Operations	In less than four years, the percentage of the District's 911 calls answered within five seconds has increased from 65% to 96%.