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OUC

Office of Unified Communications
 

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OUC Complaints Data

OUC Complaints Data for FY22

 

Complaint by Classification Total Not Sustained Sustained Pending/Acknowledged
Call back Not Attempted 0 0 0 0
Failure to Take Appropriate Action 5 0 3 2
Delayed Dispatch 9 2 5 2
No Dispatch 5 3 1 1
Updated Info Not Relayed 0 0 0 0
Not Adhering to Radio Policy 6 0 4 2
Failure to Create an Event 2 0 2 0
Poor Customer Service 12 0 10 2
Incorrect Address 30 0 21 9
Incorrect Dispatch 7 0 2 5
Multiple/No Classification(s) 18 1 7 10
Premature Call Termination 4 0 3 1
Inappropriate Comments 1 0 1 0
Incorrect Information Provided 4 0 0 4
Call Misclassified 11 1 2 8
  114 7 61 46