The Office of Unified Communications’ (OUC) 311 Call Center Operation provides a one-stop service experience for constituents, residents and visitors searching for DC government services, numbers and information. The Operation was designed to make the public's interaction with the city government less frustrating.
Dial 311, 24 hours a day, 365 days a year, to request scheduled services such as trash removal, pothole repair, bulk pick-ups and recycling collection. Callers can also use this number to report a missed scheduled service, inquire about city agency phone numbers and hours of operation, and to pursue other customer service-related items.
- Learn more about 911 and 311 on the One City One Call page
- Submit a 311 request or check the status of a previous request
- Map DC 311 Requests
If you are calling from outside the District, dial (202) 737-4404 to reach the 311 Call Center Operation.