OUC

Office of Unified Communications
 

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Please note that after September 30, 2019 service requests submitted through the SeeClickFix mobile app will no longer be processed by DC 311.

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About 311

The Office of Unified Communications’ (OUC) 311 Call Center Operation provides a one-stop service experience for constituents, residents and visitors searching for DC government services, numbers and information. The Operation was designed to make the public's interaction with the city government less frustrating.

Dial 311, 24 hours a day, 365 days a year, to request scheduled services such as trash removal, pothole repair, bulk pick-ups and recycling collection. Callers can also use this number to report a missed scheduled service, inquire about city agency phone numbers and hours of operation, and to pursue other customer service-related items.

Police Non-Emergencies

Residents and visitors of the District of Columbia will now be directed to call 311 for all police non-emergencies. The OUC defines a non-emergency call as any call related to an incident that does not pose an immediate threat to the safety of individuals and/or incidents that occurred at least one hour before the initial request for police assistance is made.

Police Non-Emergencies include the following:

Noise Complaints

  • Music
  • Barking Animals
  • Construction

Unoccupied Vehicle Related Incidents

  • Traffic Complaints
  • Disabled Vehicles

Vandalism, Destruction or Property Damage

  • Vandalism
  • Graffiti
  • Property Damage
  • Destruction of Property

Crimes or Incidents that Happened in the Past, No Injury, and the Suspect is No Longer on the Scene

  • Lost/Found/Stolen Property
  • Simple Assault
  • Fraud
  • Loitering
  • Forgery

Related Links

If you are calling from outside the District, dial (202) 737-4404 to reach the 311 Call Center Operation.