OUC has established 3-1-1 text messaging services and SMS shortcode 32-311 that allows citizens in the District of Columbia to reach the call center for requesting assistance with city services and information.  Text to DC311 (32311) is available 24 hours a day, 7 days a week. Very easy to use, just text 3-2-3-1-1 from your mobile phone and type “Menu”, “New”, or “Service”, to get started. You will receive an automated response with a menu offering three options:

Receive DC Government agency contact information

• From the main menu, text an agency acronym or the full agency name to receive a text back with the agency’s address, phone number, business hours, URL, and email address.

Check the status of existing service requests

• You have the capability of texting your service request number to find out if your service request is open or closed.

Submit a new service request for city services

• You can submit a new service request for our most popular service requests.
• The current featured services are parking meter repairs, trash collection – missed, recycling collection – missed, bulk collection, or potholes. 

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Text to DC311 Menu and Shortcuts

• Text MENU or NEW to 32311 to submit a new service request
• Text STATUS to 32311 to check on existing service requests.
• Text INFO to obtain the contact information of a DC Government agency.
• To report a broken parking meter, text PARKING to 32311
• For missed scheduled trash collection, simply text TRASH to 32311
• To cancel service, text STOP 
• For assistance, text HELP

View the Text to DC311 PSA

Terms & Conditions:

• onereach.com/terms
• shortcodehelp.appspot.com/32311-US-OneReach/terms
• shortcodehelp.appspot.com/32311-US-OneReach/privacy

*The District does not charge for this service; however, your provider's text message and data rates may apply. Message frequency varies by use.