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Supporting our Heroes in Headsets: OUC's Executive Team

Tipi Brookins, Chief of Professional Standards and Development

A native of Gloucester County New Jersey, Ms. Tipi Brookins is a seasoned Public Safety Communications professional with over twenty years of experience. Throughout her career she has trained and instructed numerous members of the law enforcement community to include civilians, police officers, deputy attorney generals, and investigators. She is a recent graduate from the Police for Tomorrow Fellowship at Georgetown Law. She wishes to continue to develop the leaders of tomorrow while pursuing the mission of the Office of Unified Communications.

Camille Glover, General Counsel

Before joining the Office of Unified Communications, Camille Glover was with the Department of Public Works (DPW) in the Office of the General Counsel as the Deputy General Counsel and Interim General Counsel, and for a period, as the Acting Employee and Labor Relations Advisor. In these roles, she served as the agency’s chief legal, labor and employee advisor. Additionally, in this capacity, Ms. Glover advised the Director and all administrations on legal, policy and compliance matters, as well as served both an advisor and as a participant in oversight hearings. Camille has degrees from Howard University, Duke University and the University of Denver. She brings a combination of experience and is excited to join the OUC family. She resides in the District.

Ingrid Jackson, Chief Administrative Officer

Ingrid Jackson is a professional with over 25 years of experience in both public and private sector roles with an emphasis on advising administrators, executives, managers, and employees in the areas of human resources management, employee and labor relations, policies and procedures and strategic planning. Most recently, Ms. Jackson served as a Human Resources Manager in the Human Resources Solution Administration within the DC Department of Human Resources. In this role she was responsible for managing the recruitment, selection, and placement services to client agencies. Ms. Jackson has an undergraduate degree in Political Science from North Carolina Central University, a master’s degree in Business Administration from Howard University and a master’s degree in Personnel and Human Resources Management from American University. She is a member of the Society for Human Resource Management (SHRM) and a Certified Public Manager.

Teddy Kavaleri, Chief Information Officer

Teddy Kavaleri has been employed by the OUC since 2005, and currently serves as the agency’s Chief Information Officer (CIO). In this role he is responsible for the agency’s systems and applications including 911 and 311 telecommunications, the 311 CRM, the 911 Operation’s computer aided dispatch (CAD), and the radio systems. These systems process over 3 million 911 and 311 calls and over 10 million radio transmissions annually. Teddy received his B.S. in Electrical Engineering from Virginia Tech and a Master of Science degree from George Washington University in Engineering and Technology Management. He is a technical expert with over 20 years of experience in wireless communications, large-scale IT systems and applications in public safety and public service systems.

Heather McGaffin, Deputy Director

Heather McGaffin joined OUC in October 2020 as the Chief of Special Operations and Investigations. In 2021, she was promoted to the Director of Emergency Operations. She brings over 20 years of public safety experience with her; working in both the public and private sectors of the 911 industry and as a field responder. Heather has her Emergency Number Professional (ENP) certification through the National Emergency Number Association (NENA) and is a member of the Association of Public Safety Communications Officials International (APCO). Heather received her B.S. in English from Radford University. In her role, Heather will manage highly confidential projects on behalf of the Agency Director, while supporting initiatives that impact core operations.

Eric Reist, Chief of Special Operations and Investigations

Eric Reist spent the last three years with System Security Services and Emergency Management at Inova Health System in Northern Virginia. He leveraged 17 years of experience to deliver Inova’s emergency management and physical security programs impacting 20,000 team members providing healthcare services to two million people annually. Mr. Reist led Inova’s COVID-19 Coordination Center by synchronizing activities across multi-disciplinary teams, and was responsible for partnerships with local, regional, state, and federal first and emergency response agencies, Offices of Emergency Management, Public Health Districts, and the Northern Virginia Emergency Response System where he served as a steering committee voting member. His efforts earned him recognition as the Virginia Emergency Management Professional of the Year in 2021. Mr. Reist’s objective assessments, evaluations, investigations, and reviews at Inova led to 64 recommendations which reduced workplace violence by 15%. He also maintained an operational readiness focus while ensuring regulatory compliance which resulted in zero findings during five accreditation visits. Mr. Reist is originally from Iowa and has a Master of Criminal Justice degree from St. Ambrose University in Davenport, Iowa. He has been a Washingtonian for six years, and in the Fall, begins his journey to earn his PhD in Urban Leadership and Entrepreneurship from the University of the District of Columbia. His diverse experience will support our efforts to be a highly efficient, transparent, and responsive organization.

Marcellus Walker Jr., Chief of 311 Operations

Marcellus Walker Jr. joined the Office of Unified Communications (OUC) in January 2008, and currently serves as the Chief of 311 Operations. He brings over twelve years of experience in customer service, employee advocacy, and leadership in the public sector. He is a graduate of DC Government’s Certified Public Manager (CPM) program in partnership with George Washington University and is Center Manager Certified by the National Emergency Number Association (NENA). An experienced 311 professional, he has worked in a variety of positions at OUC throughout his career. He began on the front line as a Customer Service Representative, an Operations Supervisor, eventually advancing to 311 Operations Manager. In his current role as Chief of 311 Operations, Marcellus is responsible for the day to day planning, coordinating , and business development of the 311 Call Center Operation. 311 is the access point for residents and visitors requiring District city services and information. 

Jeff Wobbleton, Chief of 911 Operations

Jeff Wobbleton has over 39 years of public safety service and currently serves as the Chief of 911 Operations. Jeff began his career with the Maryland State Police, where he served 23 years, rising to the rank of lieutenant and helping to develop one of the nation’s first state-level terrorism intelligence centers. After retiring from the state police, he served for two years as director of the Washington Regional Threat and Analysis Center, an award-winning, state-of-the-art fusion center that enabled information sharing between public and private agencies to enhance homeland security. During his tenure at OUC, Jeff has overseen numerous communications implementations and upgrades, including the deployment of text-to-911 service and extension of Project 25-compliant digital radio communications to several D.C. agencies.