OUC

Office of Unified Communications

coronavirus.dc.gov
Read Mayor Bowser’s Presentation on DC’s COVID-19 Situational Update: October 22.
DC Entered Phase Two of Reopening on June 22. View the Guidance.

Agency Home Responsive

OUC's Operating Status during the COVID-19 Emergency

Residents should continue to access 911 and 311 services through traditional methods.

The Department of General Services (DGS) is now part of the 311 system

Grounds maintenance requests are now available for DCPS schools, District government facilities and parks and recreation centers.

911 Communications

Familiarize your household with tips to ensure that 9-1-1 call takers can process your emergency calls efficiently.

Right Care, Right Now

TEXT DC RIGHTCARE TO 468311 FOR MORE INFORMATION
Connecting 911 callers with medical needs to the most appropriate health care.

311 - The Citywide Call Center

Dial 311, 24 hours a day, 365 days a year, to request scheduled services such as trash removal, repair of potholes, bulk pickups and recycling. To reach 311 from outside the city dial (202) 737-4404.

Tactical Homeland Operations Response (THOR)

Meet THOR, the District’s mobile Public Safety Answering Point.

Community Outreach

The Office of Unified Communications (OUC) provides critical public safety services to residents and visitors of the nation’s capital.

311 Online (Service Request Center)

The improved 311 platform makes it easier to report and track service issues.

OUC Popular Links

Follow Us on Twitter

Tweets by OUC_DC

Latest

Press Releases

May 11 2020

Passing of 311 Operations Chief Erick Hines

Erick was a kind, loving, and dedicated leader and will be sorely missed by all.

Sep 13 2019

Department of General Services Accepts Grounds Maintenance Requests Via 311

(WASHINGTON, DC) – The Department of General Services (DGS) is pleased to announce a new...

Feb 13 2019

DC Office of Unified Communications and RapidSOS Roll Out New Lifesaving 911 Technology Deployed Across the District

DC among the leaders in solving 911’s biggest problem – accurately locating mobile...

Jan 17 2019

Bowser Administration Announces a Police Non-Emergency Line

Residents and visitors of the District now encouraged to call 3-1-1 for less critical incidents

Dec 6 2018

Bowser Administration Introduces Rave Panic Button to Streamline Data and Communication Sharing During Emergency Events

Powerful new technology is being rolled out by the District to improve emergency response times.

We Answer The Call Newsletter

Stay up to date on all things OUC!

Subscribe to our quarterly We Answer the Call eNewsletter to see what's new with DC911 and DC311.

To subscribe to our newsletter, click here.

View our most recent Newsletter here.

Office of Unified Communications

Office Hours
Monday to Friday, 8:30 am to 5 pm

Connect With Us
2720 Martin Luther King Jr Avenue, SE, Washington, DC 20032
Phone: (202) 730-0524
Fax: (202) 730-0514
Alternate Number: 3-1-1 (outside DC: (202) 737-4404)
Email: [email protected]