OUC

Office of Unified Communications

Agency Home Responsive

911 Communications

Familiarize your household with tips to ensure that 9-1-1 call takers can process your emergency calls efficiently.

311 - The Citywide Call Center

Dial 311, 24 hours a day, 365 days a year, to request scheduled services such as trash removal, repair of potholes, bulk pickups and recycling. To reach 311 from outside the city dial (202) 737-4404.

Tactical Homeland Operations Response (THOR)

Meet THOR, the District’s mobile Public Safety Answering Point.

Community Outreach

The Office of Unified Communications (OUC) provides critical public safety services to residents and visitors of the nation’s capital.

311 Online (Service Request Center)

The improved 311 platform makes it easier to report and track service issues.

OUC Popular Links

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Latest

Press Releases

May 18 2021

Mayor Bowser Launching New Mental Health Emergency Dispatch Pilot Program

(Washington, DC) – This week, during Mental Health Awareness Month, Mayor Muriel Bowser announced...

Feb 18 2021

DC Agencies Partner with DC311 Call Center to Raise Awareness About Pandemic Relief for Utility Consumers

DC Agencies partner with DC311 Call Center to raise awareness about pandemic relief for utility...

Jan 25 2021

Cleo Subido appointed Interim Director of the Office of Unified Communications

Cleo Subido was appointed by Washington, DC Mayor Muriel Bowser to serve as the Interim Director of...

Nov 10 2020

Passing of OUC Chief Administrative Officer Yvonne McManus

Washington, DC - It is with immense sadness that the Office of Unified Communications (OUC) shares...

May 11 2020

Passing of 311 Operations Chief Erick Hines

Erick was a kind, loving, and dedicated leader and will be sorely missed by all.

We Answer The Call Newsletter

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Office of Unified Communications

Office Hours
Monday to Friday, 8:30 am to 5 pm

Connect With Us
2720 Martin Luther King Jr Avenue, SE, Washington, DC 20032
Phone: (202) 730-0524
Fax: (202) 730-0514
Alternate Number: 3-1-1 (outside DC: (202) 737-4404)
Email: [email protected]