OUC

Office of Unified Communications

Please note that after September 30, 2019 service requests submitted through the SeeClickFix mobile app will no longer be processed by DC 311.

Agency Home Responsive

Tactical Homeland Operations Response (THOR)

Meet THOR, the District’s mobile Public Safety Answering Point.

The Department of General Services (DGS) is now part of the 311 system

Grounds maintenance requests are now available for DCPS schools, District government facilities and parks and recreation centers.

Right Care, Right Now

TEXT DC RIGHTCARE TO 468311 FOR MORE INFORMATION
Connecting 911 callers with medical needs to the most appropriate health care.

Text to 911

Text to 911 now available in Washington, DC.

Residents are urged to call 911 when they can, and text 911 when they can’t.

911 Communications

Familiarize your household with tips to ensure that 9-1-1 call takers can process your emergency calls efficiently.

311 - The Citywide Call Center

Dial 311, 24 hours a day, 365 days a year, to request scheduled services such as trash removal, repair of potholes, bulk pickups and recycling. To reach 311 from outside the city dial (202) 737-4404.

Community Outreach

The Office of Unified Communications (OUC) provides critical public safety services to residents and visitors of the nation’s capital.

311 Online (Service Request Center)

The improved 311 platform makes it easier to report and track service issues.

OUC Popular Links

Follow Us on Twitter

Tweets by OUC_DC

Latest

Press Releases

Sep 13 2019

Department of General Services Accepts Grounds Maintenance Requests Via 311

(WASHINGTON, DC) – The Department of General Services (DGS) is pleased to announce a new...

Feb 13 2019

DC Office of Unified Communications and RapidSOS Roll Out New Lifesaving 911 Technology Deployed Across the District

DC among the leaders in solving 911’s biggest problem – accurately locating mobile...

Jan 17 2019

Bowser Administration Announces a Police Non-Emergency Line

Residents and visitors of the District now encouraged to call 3-1-1 for less critical incidents

Dec 6 2018

Bowser Administration Introduces Rave Panic Button to Streamline Data and Communication Sharing During Emergency Events

Powerful new technology is being rolled out by the District to improve emergency response times.

Oct 31 2018

Bowser Administration and Uber Launch 911 In-App Feature, Improving Emergency Responses for DC Ride-Sharing Passengers

Passengers can instantly transmit real-time information to 911.

OUC in the News

T.H.O.R. - Tactical Homeland Operations Response

Meet T.H.O.R, the District’s mobile Public Safety Answering Point outfitted with 17 dispatch and/or call-taking positions. If the canopy is expanded, OUC could stand up an additional 12-14 work stations.

T.H.O.R. stands for Tactical Homeland Operations Response.

Learn more about T.H.O.R..

Office of Unified Communications

Office Hours
Monday to Friday, 8:30 am to 5 pm

Connect With Us
2720 Martin Luther King Jr Avenue, SE, Washington, DC 20032
Phone: (202) 730-0524
Fax: (202) 730-0514
Alternate Number: 3-1-1 (outside DC: (202) 737-4404)
Email: [email protected]