OUC

Office of Unified Communications

Help us get everyone in our community pre-registered for a vaccination appointment.
Go to vaccinate.dc.gov or call 1-855-363-0333 to pre-register and then help us spread the word. #DCHOPE
Read Mayor Bowser’s Presentation on DC’s COVID-19 Situational Update: April 19

Agency Home Responsive

April is 911 Education Month!

April is 911 Education Month! For fifty years, 911 has served as the vital link between the American public and emergency services.

OUC's Operating Status during the COVID-19 Emergency

Residents should continue to access 911 and 311 services through traditional methods.

911 Communications

Familiarize your household with tips to ensure that 9-1-1 call takers can process your emergency calls efficiently.

Right Care, Right Now

TEXT DC RIGHTCARE TO 468311 FOR MORE INFORMATION
Connecting 911 callers with medical needs to the most appropriate health care.

311 - The Citywide Call Center

Dial 311, 24 hours a day, 365 days a year, to request scheduled services such as trash removal, repair of potholes, bulk pickups and recycling. To reach 311 from outside the city dial (202) 737-4404.

Tactical Homeland Operations Response (THOR)

Meet THOR, the District’s mobile Public Safety Answering Point.

Community Outreach

The Office of Unified Communications (OUC) provides critical public safety services to residents and visitors of the nation’s capital.

311 Online (Service Request Center)

The improved 311 platform makes it easier to report and track service issues.

OUC Popular Links

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Latest

Press Releases

Feb 18 2021

DC Agencies Partner with DC311 Call Center to Raise Awareness About Pandemic Relief for Utility Consumers

DC Agencies partner with DC311 Call Center to raise awareness about pandemic relief for utility...

Jan 25 2021

Cleo Subido appointed Interim Director of the Office of Unified Communications

Cleo Subido was appointed by Washington, DC Mayor Muriel Bowser to serve as the Interim Director of...

Nov 10 2020

Passing of OUC Chief Administrative Officer Yvonne McManus

Washington, DC - It is with immense sadness that the Office of Unified Communications (OUC) shares...

May 11 2020

Passing of 311 Operations Chief Erick Hines

Erick was a kind, loving, and dedicated leader and will be sorely missed by all.

Sep 13 2019

Department of General Services Accepts Grounds Maintenance Requests Via 311

(WASHINGTON, DC) – The Department of General Services (DGS) is pleased to announce a new...

We Answer The Call Newsletter

Stay up to date on all things OUC!

Subscribe to our quarterly We Answer the Call eNewsletter to see what's new with DC911 and DC311.

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View our most recent Newsletter here.

Office of Unified Communications

Office Hours
Monday to Friday, 8:30 am to 5 pm

Connect With Us
2720 Martin Luther King Jr Avenue, SE, Washington, DC 20032
Phone: (202) 730-0524
Fax: (202) 730-0514
Alternate Number: 3-1-1 (outside DC: (202) 737-4404)
Email: [email protected]