OUC

Office of Unified Communications

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OUC's 911 Division Audit Follow Up Response.

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311 - The Citywide Call Center

Dial 311, 24 hours a day, 365 days a year, to request scheduled services such as trash removal, repair of potholes, bulk pickups and recycling. To reach 311 from outside the city dial (202) 737-4404.

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Let's continue to do our part to make the District a better place to live, work, and play! Go Live! with DC311

Call 311 for Police Non-Emergencies

Residents can call 311 to report all police non-emergencies.

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With Smart911, you can provide 9-1-1 call takers and first responders critical information you want them to know in any kind of emergency.

Community Outreach

The Office of Unified Communications (OUC) provides critical public safety services to residents and visitors of the nation’s capital.

311 Online (Service Request Center)

The improved 311 platform makes it easier to report and track service issues.

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Latest

Nov 14 2022

Office of Unified Communications launches Next Generation Training Academy

(WASHINGTON, DC) – The Office of Unified Communications (OUC) announces the opening of the OUC...

Aug 18 2022

Harvard Kennedy School Government Performance Lab Announces 2022-2023 Alternative 911 Emergency Response Implementation Cohort

CAMBRIDGE, MA – The Harvard Kennedy School Government Performance Lab (GPL) today announced four...

May 26 2022

Department of General Services Requests for Service are Expanded on the DC311 System

(WASHINGTON, DC) – The Department of General Services (DGS) is excited to announce the expansion of...

Mar 14 2022

The DC311 Call Center Celebrates National 3-1-1 Day

The call center offered a behind-the-scenes look at the 311 operation.

Feb 24 2022

Mayor Bowser Announces Key Appointment

Acting Director Karima Holmes will return to District government as Director of the Office of...

Nov 10 2022

Testimony of Acting Director Karima Holmes - Public Oversight Roundtable on "9-1-1 Operations at the Office of Unified Communications"

View the Testimony of Acting Director Karima Holmes offered before the Commitee on the...

Oct 26 2022

OUC Statement on the October 10, 2022 Incident in the 1300 Block of Massachusetts Ave, NW

View the Office of Unified Communications’ (OUC) statement on the handling of an...

Oct 26 2022

OUC Statement on the September 18, 2022 Incident in the 600 block of H Street, NE

View the Office of Unified Communications’ (OUC) statement on the handling of...

Aug 19 2022

Final Review of 600 Block of Park Rd NW Call on August 9, 2022

View the OUC's Final Review of the 600 Block of Park Rd NW Call on August 9, 2022.

Aug 1 2022

OUC Statement on July 3, 2022 Incident on Savannah Terrace, SE

View the Office of Unified Communications’ (OUC) statement on the handling of...

Mar 29 2022

The Office of Unified Communications Responds to Council Member Charles Allen’s Inquiry Regarding the March 14 Washington Channel Incident

Response to the inquiry into the OUC handling of an incident on March 14, 2022.

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Office of Unified Communications

Office Hours
Monday to Friday, 8:30 am to 5 pm

Connect With Us
2720 Martin Luther King Jr Avenue, SE, Washington, DC 20032
Phone: (202) 730-0524
Fax: (202) 730-0514
Alternate Number: 3-1-1 (outside DC: (202) 737-4404)
Email: [email protected]