OUC

Office of Unified Communications

Agency Home Responsive

911 Communications

Familiarize your household with tips to ensure that 9-1-1 call takers can process your emergency calls efficiently.

311 - The Citywide Call Center

Dial 311, 24 hours a day, 365 days a year, to request scheduled services such as trash removal, repair of potholes, bulk pickups and recycling. To reach 311 from outside the city dial (202) 737-4404.

Community Outreach

The Office of Unified Communications (OUC) provides critical public safety services to residents and visitors of the nation’s capital.

Call 311 for Police Non-Emergencies

Residents can call 311 to report all police non-emergencies.

Right Care, Right Now

TEXT DC RIGHTCARE TO 468311 FOR MORE INFORMATION
Connecting 911 callers with medical needs to the most appropriate health care.

The District Launches a Mental Health Emergency Dispatch Program

The program shifts 911 calls for emergency mental health services from an automatic police dispatch to a dispatch inclusive of a mental health crisis response.

311 Online (Service Request Center)

The improved 311 platform makes it easier to report and track service issues.

OUC Popular Links

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Tweets by OUC_DC

Latest

Press Releases

Mar 29 2022

The Office of Unified Communications Responds to Council Member Charles Allen’s Inquiry Regarding the March 14 Washington Channel Incident

Response to the inquiry into the OUC handling of an incident on March 14, 2022.

Mar 14 2022

The DC311 Call Center Celebrates National 3-1-1 Day

The call center offered a behind-the-scenes look at the 311 operation.

Feb 24 2022

Mayor Bowser Announces Key Appointment

Acting Director Karima Holmes will return to District government as Director of the Office of...

May 18 2021

Mayor Bowser Launching New Mental Health Emergency Dispatch Pilot Program

(Washington, DC) – This week, during Mental Health Awareness Month, Mayor Muriel Bowser announced...

Feb 18 2021

DC Agencies Partner with DC311 Call Center to Raise Awareness About Pandemic Relief for Utility Consumers

DC Agencies partner with DC311 Call Center to raise awareness about pandemic relief for utility...

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Office of Unified Communications

Office Hours
Monday to Friday, 8:30 am to 5 pm

Connect With Us
2720 Martin Luther King Jr Avenue, SE, Washington, DC 20032
Phone: (202) 730-0524
Fax: (202) 730-0514
Alternate Number: 3-1-1 (outside DC: (202) 737-4404)
Email: [email protected]