Washington County Adds Nurse Navigation Program to 911 System
Staff / KXL FM101 News
March 4, 2025
Hillsboro, Ore. – Washington County has introduced a nurse navigation program to its 911 system, aiming to direct non-life-threatening medical calls to trained nurses instead of emergency responders. The initiative is a collaboration between the Washington County Consolidated Communications Agency, local EMS providers, fire departments and Global Medical Response.
Great Falls 911 Center hosts hiring blitz to tackle staffing shortage
Joee Taylor / Montana Right Now
March 4, 2025
GREAT FALLS, Montana – The Great Falls/Cascade County Emergency Communications Center is hosting a hiring event to address a critical staffing shortage. The event, designed to fast track applicants, offers a unique opportunity for those interested in becoming 911 dispatchers.
Calif. PD to deploy 911-response drones under new $2.17M contract
Police1 Staff / Police1
March 4, 2025
NEWPORT BEACH, Calif. — The Newport Beach City Council approved a five-year contract for the purchase of seven drones to support the police department’s new drone program.
Motorola acquires RapidDeploy to improve 911 response
Jonathan Andrews / Cities Today
March 4, 2025
Motorola Solutions has acquired RapidDeploy, a cloud-native provider of Next Generation 911 (NG911) solutions.
Worcester 311 customer service center expands access to benefits, programs
Adam Bass / Mass Live
March 4, 2025
The City of Worcester announced Tuesday its 311 customer service center has added access to Massachusetts Department of Transitional Assistance (DTA) services via the use of a new self-serving kiosk.
‘It was just deathly quiet:’ First responders to the D.C. plane crash say the work takes a toll
Matt Blitz / WAMU News
March 4, 2025
We’re inside D.C. Fire and EMS Fireboat headquarters on the Southwest waterfront, looking out over the Potomac River. Washington National Airport’s air traffic control tower is visible through the trees.
It’s a familiar view for fireboat pilot C.J. Isbell, diver Jeff Mathias, and technician Chris Finelli. They’re all long-time D.C. Fire and EMS veterans and members of the region’s only 24/7 marine rescue unit.
911 services in Washington County to benefit from new Nurse Navigation program
Scott Keith / Beaverton Valley Times
March 6, 2025
Washington County’s 911 emergency response capabilities will be enhanced thanks to a nurse navigation program announced by Washington County Emergency Medical Services.
According to Washington County Health and Human Services, the nurse navigation program allows 911 dispatchers to connect certain callers with nurses who will navigate them to the most appropriate care using medical protocols.
Social media creator charged with arson, making false 911 calls in Maryland
Odyssey Fields / DC News Now
March 6, 2025
ST. MARY’S COUNTY, Md. (DC News Now) — A 21-year-old social media creator accused of making false 911 calls and setting fires in Charles and St. Mary’s counties is facing several charges, according to the Maryland Office of the State Fire Marshal.
Toddler playing with old cellphone calls 911 for 'emergency doughnuts'
Ben Hooper / UPI
March 3, 2025
March 3 (UPI) -- An Oklahoma toddler called 911 with a report of "emergency doughnuts" and local police sprang into action to deliver.
The Moore Police Department shared the audio of a 911 call involving a toddler who was allowed to play with an old cellphone and discovered it still had emergency calling enabled.
DC beautification crews clean up city amid threats of federal takeover
Mark Segraves / NBC4 Washington
March 4, 2025
With the threat of a federal takeover looming over the D.C. government, the Bowser administration is taking to the streets — literally — to address some of President Donald Trump's concerns about the District.
Nine-year-old calls 911 to report duplex fire in Grand Island
Madison Smith / KSNB Local News
March 1, 2025
GRAND ISLAND, Neb. (KSNB) - While walking home from school on Thursday, nine-year-old Price and his friend Amelia discovered a fire in their neighborhood.
“Where the house burned down, we usually come through a little space,” said Price. “Me and her saw smoke so I went up there and I didn’t see all the flames, so I didn’t see that the car was on fire, but I just saw flames.”
Portland's budget woes threaten progress inside city's 911 center
Wright Gazaway / KATU News
March 3, 2025
PORTLAND, Ore. (KATU) — Potential budget cuts could threaten years' worth of progress in Portland's 911 center, where call volumes surged and wait times exploded after the COVID-19 pandemic.
KATU Investigates learned the average wait time to get a call taker when you dial 911 on the phone is the quickest it's been in four years. The agency largely credited that to staffing gains, familiarity with new software, and a modest reduction in call volume in certain months.
Next Generation 911 expands emergency access, but gaps remain
Police1 Staff / Police 1
March 2, 2025
New technology is transforming emergency response with text, video and AI-powered translation, but uneven adoption leaves millions without access to lifesaving 911 upgrades.
Denver 911 proposes 92 cent surcharge increase to improve response times
Adria Iraheta / Denver 7 News
March 6, 2025
DENVER — Response times to 911 calls have been a growing concern for Denver residents.
Denver City Councilmember Amanda Sawyer (District 5) said she's heard repeated concerns from her constituents. During a recent community survey, constituents said it's taken minutes to hours to get through to a dispatcher during an emergency.
City of Kyle is launching new 311 line and app amid rapid city growth
Isabella Basco / KVUE News
March 5, 2025
KYLE, Texas — The city of Kyle is booming – so much so that it is now reaching a point where it is hard to get in touch with the right division or department.
Meredith Walker has lived in Kyle for about three years.