City launches new HNL 311 system
Michael Tsai / Spectrum News
December 2, 2025
With the launch of the city’s new HNL 311 system on Monday, the public is promised easier, more direct access to the breadth of city services via the internet and mobile app.
How AI call automation can ease the strain on 911 centers
Chief Mike Moulton / Police1
December 1, 2025
As 911 centers face growing demand, AI call automation can reduce hold times, ease workload and improve service without adding personnel.
Saginaw County 911 staffing continues to be a challenge
James Felton / WNEM
December 1, 2025
SAGINAW, Mich. (WNEM) – Staffing levels have been the topic of conversation for years at Saginaw County 911.
In October, some dispatchers there raised concerns to TV5, stating that they are overworked and that some dispatchers have had to take mental stress leave.
More Minnesota 911 centers embedding social workers to expand help for callers in crisis
Katrina Pross / Sahan Journal
December 1, 2025
More Twin Cities area metro counties are embedding social workers into 911 call centers to field calls from those struggling with problems like mental health, homelessness and substance use.
Costly upgrades to California 911 system facing delays and failures
Karl Cooke / FOX26 News
December 5, 2025
It's no secret that California is familiar with advanced technology considering how many tech companies call the state home.
But that doesn't mean it translates to the best technical systems for things like emergency response.
Saginaw County 911 dispatchers concerned about low staffing, morale
Terry Camp / ABC12 News
December 4, 2025
SAGINAW, Mich. (WJRT) - Staffing shortages at Saginaw County 911 are raising concerns about emergency response effectiveness.
Dispatchers at Saginaw County Central Dispatch have been vocal about the challenges they face due to the shortage of staff.
Neighbors in Southwest Philadelphia call for action as raccoon problems persist
Cheyenne Corin / ABC6 Action News
December 4, 2025
PHILADELPHIA (WPVI) -- Residents in Southwest Philadelphia say raccoon infestations have plagued their block for years, and they are urging the city to address what they describe as unsafe and deteriorating properties that attract the animals.