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911 and 311 Industry News

Sunday, May 12, 2024

911 and 311 in the News

A 19-year-old called 911 in a crisis and ended up dead. For advocates, it’s a call for a better way of policing

Zoe Sottle / CNN
May 12, 2024

CNN — “Please don’t shoot,” Notan Eva Costa, a 48-year-old Bangladeshi immigrant living in Queens, begged the two New York City police officers who entered her home after her teenage son called 911.


St. Louis County 911 Center using surveys to improve operations

Kimberly Donahue / First Alert 4

May 12, 2024

ST. LOUIS CO., Mo. (First Alert 4) - When an emergency happens, who answers the call and how it is handled can affect the caller’s entire experience.


Positive Parenting: Teaching your child to call 911

Brandon Jaces / WYTV ABC33 News

May 13, 2024

(WYTV) — Being able to call 911 is scary but important for your child. Like any sport they play, it takes practice to get better.


Colorado Springs firefighters propose plan to shift ambulance services in the city

Aaron Vitatoe / KKTV News

May 12, 2023

COLORADO SPRINGS, Colo. (KKTV) - The Colorado Springs Fire Department is working to bring the responsibility of ambulance services to them, instead of relying primarily on private companies.


Philadelphia Parking Authority to ramp up ticketing cars illegally parked on sidewalks

Alexandra Simon, Scott Hezlep, Howard Monroe and Ryan Hughes

May 13, 2024

PHILADELPHIA (CBS) — The Philadelphia Parking Authority will start ticketing cars that block sidewalks or ADA-accessible curbs across the city Monday as part of an enhanced enforcement campaign first announced earlier this year.


Florida family’s 911 call to help loved one ends in death after police breach safety protocols

John Seewer and Reese Dunklin / AP News

May 14, 2024

Joanne Celestin realized right away her brother was not himself.

Standing at the front door, he thought strangers were walking into the house he shared with his mom in their gated Florida neighborhood. He demanded Joanne hand over her keys so no one else could get inside.


Ambulance services may be changing in Colorado Springs, how it would impact you next time you call 911

Grace Kraemer / KKTV News

May 14, 2024

COLORADO SPRINGS, Colo. (KKTV) -Big changes may be coming to who responds to your emergencies in Colorado Springs. On Monday, Colorado Springs City Council learned about a proposal that would change who runs the ambulance service.


OKC's new crisis intervention group to help field 911 calls, provide mental health response

Kolby Terrell / KOCO News

May 13, 2024

OKLAHOMA CITY — Oklahoma City created a new advisory board to make sure 911 calls from people in crisis are fielded correctly.

The new Crisis Intervention Advisory Group was designed to build up crisis response teams and make sure the right people are being sent on calls. The board is made up of experts in the mental health field.


Artificial Intelligence is now helping 911 dispatchers in Virginia Beach

John Hood / WTKR News

May 13, 2024

VIRGINIA BEACH, Va. — For a little more than a month Virginia Beach Emergency Communications and Citizen Services (ECCS) have been using a new type of Artificial intelligence technology called Amazon Connect to assist 911 dispatchers.


Local residents fed up with city not taking action against illegal dumping: 'I'd like to see some kind of efforts to prevent it from happening'

Jeremiah Budin / The Cool Down

May 13, 2024

Residents of Austin, Texas, are fed up with trash being dumped all over their city — and appeals to the city have not yielded any results, KXAN reported.

The city received over 3,000 calls to 311 in 15 months reporting illegal dumping.


911 calls diverted to nurses help shrink unnecessary ambulance response in Ontario region

Don Mitchell / Global News

May 5, 2024

An initiative that added the expertise of nurses to handle non-critical 911 calls in Niagara Region is lowering the number of ambulances having to rush to scenes.

Niagara EMS says adding an emergency communications nurse (ECN) to its system five years ago has been an important piece that’s contributed to a 20 per cent shrinkage of paramedics calls since 2019.


Kansas Adds to NG-911 Suite, Improving Situational Awareness

Staff / GovTech

May 15, 2024

The Kansas 911 center welcomed a new deployment from RapidDeploy to add to its AT&T NG-911 technology for improved situational awareness and more efficient operations.


New 311 center improves communication across the Hub City

Brooklyn Kent / WBBJ 7 News

May 16, 2024

JACKSON, Tenn. — Finding the solution to problems just became easier right here in the Hub City.

The City of Jackson shares the improvement and growth of their 3-1-1 call center.