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911 and 311 Industry News

Sunday, July 13, 2025

DeWine announces next step toward statewide Next Generation 911

Staff / The Times Leader

July 14, 2025

COLUMBUS — Ohio Gov. Mike DeWine announced the next step toward expanding lifesaving Next Generation 911 across the state, with Belmont and Jefferson counties among those being added to the initiative.

Arrest Made For Fake 911 School Shooting Call

Staff / The Seattle Medium

July 14, 2025

A Washington state man was arrested for making fake 911 calls about a school shooting.

Statewide 911 issues continue in Pennsylvania

Staff / NBC10 Philadelphia

July 11, 2025

Officials say there are statewide 911 issues across Pennsylvania. NBC10’s Shaira Arias has the details.

Athens-Limestone EMS dispatch moves to 911 center

Austin Pylant / FOX54 News

July 14, 2025

ATHENS, Ala. — Athens-Limestone Hospital’s EMS dispatch has officially moved into the Athens-Limestone 911 Center, becoming the first agency to co-locate at the facility. The change took effect July 8, with dispatchers now working side-by-side with 911 operators at 1250 W. Elm St.

Outage hits Pennsylvania’s 911 system

SC Staff / SC World

July 14, 2025

The Pennsylvania Emergency Management Agency has alerted state residents regarding intermittent outages affecting its 911 system on Friday, StateScoop reports.

Resident’s calls to 311 over high grass go unanswered

Raven Copeland / WREG News

July 11, 2025

MEMPHIS, Tenn. — A homeowner in Midtown says the city’s 311 system is letting him down as weeds grow higher outside his home.

Kenneth Campbell says he’s been dealing with the overgrown grass near some lots on North Mansfield since the spring, despite the numerous calls he’s made to 311.

Request City Services & Report Problems on the New MyLA311 App & Site

PRESS RELEASE / City of Los Angeles

July 11, 2025

A new MyLA311 website and mobile app has launched with a host of new features designed to streamline your service requests and improve communication with the City.

Chesterfield residents push for 311 system after repeat flooding in neighborhood

Deniel Dookan / ABC8 News

July 12, 2025

CHESTERFIELD COUNTY, Va. (WRIC) — After several days of rain, flooding concerns are on the rise in Chesterfield County. Some residents said it’s not just the water that worries them, but also how hard it has been to get help.

Richfield Fire Department: Teach kids how to call 911

Andrew Abler / Washington County Daily News

July 15, 2025

RICHFIELD — The Richfield Fire Department recently released a statement affirming the importance of teaching young family members how to call 911 in the event of an emergency. If anything happens to their parents or guardians, they will need to know how to get them the help they need.

A Florida county leads the way with a high-tech 911 system that improves emergency response

Freida Frisaro / DC News Now

July 15, 2025

NAPLES, Fla. (AP) — When an emergency happens in Collier County, Florida, the 911 calls go to one of the most high-tech communications centers in the U.S., where callers can send text and video from the scene to dispatchers.

Scrape, paint, repeat: D.C.’s never-ending war on graffiti and stickers

Joe Heim / The Washington Post

July 15, 2025

Illegal signs, graffiti and stickers keep going up and the District has boosted its efforts to take them down.

Idaho approves $15M grant to upgrade emergency response system to Next Generation 911

Laura Guido / Idaho Capital Sun

July 15, 2025

The Idaho Public Safety Communications Commission on July 10 approved a $15 million grant to modernize the state’s emergency response system.

11-year-old boy calls 911 to rescue his family on Lake Lansing

Jade Chaparro / WILX News

July 15, 2025

LANSING, Mich. (WILX) - The Ingham County Sheriff’s Office rescued a stranded family on Lake Lansing on Saturday, July 5.

At approximately 1:40 p.m., Ingham County Dispatch received a 911 call from an 11-year-old boy reporting that his mother, another adult, and two children were stranded on a large inflatable raft that was taking on water.

311 calls at high volume, city encourages other methods

FOX13 Memphis News Staff / FOX13 Memphis News

July 14, 2025

MEMPHIS, Tenn. - The City of Memphis said the 311 system was getting a high number of calls, and encouraged citizens to submit requests through two additional options.

"We're currently experiencing a high volume of calls to 311," the City said Monday.

San Francisco residents say they’re getting tickets for parking in their own driveways

Sergio Quintana / NBC Bay Area

July 14, 2025

For the last two months, several Mission District neighborhoods say they've been getting a lot of unwanted visits -- and tickets -- from parking enforcement officers.

Those officers say they're responding to parking complaints filed on the city's 311 system, and some residents are convinced someone is gaming the system and costing them hundreds of dollars.

News 311 line will be available for Three Points residents

Marissa Orr / News4 Tucson

July 15, 2025

THREE POINTS, Ariz. (KVOA) - The Three Points Fire District is implementing a new non-emergency dial for residents.

Starting Aug. 1, 2025, the Three Points Fire District announced that residents can dial 311 for non-emergency requests.

The 311 dial can be used for situations like snake removals and smoke detector battery changes.

DC Police Union blames ‘horrible legislation’ for late response to 911 call from Phil Mendelson

Staff / WUSA9 News

July 15, 2025

Phil Mendelson is chairman of DC Council. He called the police union's statement, "inappropriate."

911 services in South Carolina restored following overnight outage

Frank Sulkowski / WJCL News

July 16, 2025

Jasper County Emergency Services is reporting a statewide 9-1-1 service interruption Wednesday morning.

Idaho plans emergency system upgrade through 'Next Generation 911'

Staff / KREM2 News

July 16, 2025

Next Generation 911 infrastructure will allow residents to send pictures and video to dispatch. The new technology also provides more precise location data.

911 System returns to normal service in Pennsylvania

Lorrie King / WFMZ News

July 12, 2025

BERKS CO., Pa. - After an intermittent outage Friday, officals say Pennsylvania's 911 call system has returned to normal service.

A press release from the Berks County public relations office says all 911 calls throughout Pennsylvania are being delivered, and residents should feel confident to call 911 if needed.

City of Tucson expands 311 service for Avra Valley residents

Marissa Orr / News4 Tucson

July 15, 2025

TUCSON, Ariz. (KVOA) - Residents of the Avra Valley Fire District in Pima County can now dial 311 for specific non-emergency services.

Starting Aug. 1, 2025, Ara Valley residents can call 311 for non-emergencies like snake removals and smoke detector battery replacements.

What’s the 411 on 311? Cleveland pays outside firm to help improve its call center

Sean McDonnell / cleveland.com

July 15, 2025

CLEVELAND, Ohio – Residents use 311 to flag issues across the city, but now, City Hall is paying a firm to identify issues with the 311 call center itself – and help fix them.

DC Police Union president upset over detail assigned to Council Chair Phil Mendelson

Bob Barnard / FOX5 DC

July 16, 2025

WASHINGTON - Tempers flared in the nation's capital Tuesday night over what appears to be a new police assignment on Capitol Hill, guarding the home of a top local elected official. 

The D.C. Police Union president says he's upset that MPD is having to station an officer and cruiser outside the home of D.C. Council Chairman Phil Mendelson up on Capitol Hill.

Pierce County violated state law by diverting millions in tax revenue meant to improve 911 calls, state audit finds

Moe K. Clark / Investigate West

July 16, 2025

When a resident of Pierce County calls 911, their call is routed to the regional call center in Tacoma, which handles nearly 1 million calls each year and works as the communication bridge for the county’s 39 local police and fire agencies.

Louisville Metro leaders welcome new 911 call takers

Samantha Murray and WAVE Staff / WAVE Louisville

July 12, 2025

LOUISVILLE, Ky. (WAVE) - City leaders welcomed a new class of 911 call takers here in Louisville.

Louisville Metro Emergency Services hosted a graduation ceremony Friday.

The new grads told WAVE the training was difficult because the job isn’t easy and requires a great ear.

An inside look at Next Generation 911

Chrissa Loukas / Spectrum News 1

July 16, 2025

OHIO — State leaders recently announced they’re expanding a technology that speeds up emergency response.

How text to 911 can save lives

Spence Breed / KKCO News

July 16, 2025

GRAND JUNCTION, Colo. (KKCO) -In addition to their phone line, the Grand Junction Regional Communication Center has a text line for people to contact in emergency situations.

All you have to do is open a new text, put 911 in the recipient line, and write your message. From there, the steps are very similar to a call to 911.

Belton 911 dispatch could dissolve, residents stirred up

Staff / KCTV News

July 16, 2025

The City of Belton is deciding if it wants to combine its 911 dispatch with the Cass County Sheriff’s Office.

Nashville dispatcher saves domestic violence victim through text 911

Steve Mehling / MSMV News

July 16, 2025

NASHVILLE, Tenn. (WSMV) - Since 2014, texting 911 has been a reality for people in need of help and in a situation where they can’t make a phone call.

On June 5, dispatcher Gabby Welborn received a text 911 with only an address attached.

What To Know About 911 Outages, From Tech Glitches To Cyber Attacks

Sarah Rand / Blavity

July 16, 2025

A 911 outage is a disruption in emergency call services where individuals are unable to reach dispatchers by dialing 9-1-1. Alternatively, a 911 outage can be a situation where calls connect without crucial information like one’s location or phone number. These outages can range from short-lived technical glitches to statewide failures. Situations like this obviously pose a pretty significant risk to public safety. And the topic has gained widespread attention recently due to a significant 911 service disruption in Pennsylvania in July 2025.

Williamson County officials say Text-to-911 service is temporarily unavailable

Kelly Broderick / NewsChannel5

July 17, 2025

FRANKLIN, Tenn. (WTVF) — Williamson County officials want the public to be aware that the Text-to-911 service is temporarily unavailable.

911 phone service is working as usual and the interruption applies to just texting. They will update when their text-to-911 service is back up and running.

Westfield to fine senior facilities for non-emergency 911 calls

Griffin Gonzalez / WRTV ABC Indianapolis

July 16, 2025

WESTFIELD — A new ordinance passed by the Westfield City Council aims to reduce the strain on emergency services by fining senior living facilities for repeated non-emergency 911 calls.