911 routing error impacting 1,100 Mainers under investigation by MPUC
Christian Harsa / News Center Maine
October 16, 2025
HALLOWELL, Maine — The Maine Public Utilities Commission opened an investigation into a 911 call routing issue that affected more than a thousand landline callers in Hancock and Washington counties.
Metro Atlanta 911 Systems Implement Improved Technology
Alia Pharr / Tribune Content Agency
October 17, 2025
One late August morning, a man fell about 100 feet down a ravine near the Chattahoochee River.
The trench was in a wooded area behind an apartment complex in Cumberland. The 41-year-old man couldn’t climb out because he’d injured his hip and arm, according to Cobb Fire Department officials. But he could video call 911 to help responders find him.
Video shows officers’ response to frantic 911 call that led to OIS
Bradley Massman and Isaac Ritchey / Police1
October 18, 2025
GRAND RAPIDS, Mich. — Fearful for her life, a woman pleaded for help as a man armed with a pistol entered her Wyoming home and began shooting.
Gunshots rang out as the woman urged a Kent County dispatcher to send help.
New E-911 call center approved by City of Roswell
FOX5 Atlanta Digital Team / FOX5 Atlanta
October 17, 2025
ROSWELL, Ga. - The City of Roswell has approved a construction contract for a new E-911 call center on Alpharetta Highway.
The modern facility will replace the city’s current 911 center on Hill Street and serve as a critical hub for emergency communications.
City officials said the new center will feature state-of-the-art infrastructure designed to improve response times and ensure residents are quickly connected with first responders.
Woman arrested for abusing the 911 system, Gulfport police say
WLOX Staff / WDAM7 News
GULFPORT, Miss. (WLOX) - A 42-year-old woman is facing charges for allegedly abusing the 911 system, according to the Gulfport Police Department.
Angela Maria Shavers is charged with ten counts of abusive calls to an emergency telephone service.
Spokane Expands Outreach at Encampments With Updated 311 System
Will Glasby / KHQ News
October 17, 2025
SPOKANE - City outreach teams are working through dozens of encampment sites across Spokane in a coordinated push to connect people with services and clear areas that neighbors say have become safety concerns.
In East Central, resident Phil Wacker says the changes are noticeable.
New Orleans Department of Public Works paints grim picture for 311 calls amid potential budget cuts
Elizabeth Kuebel / WDSU News
October 16, 2025
NEW ORLEANS — New Orleans city departments are facing challenges with reduced funding as budget hearings wrap up for the week.
The budget hearings could potentially impact services for residents across the city.
The Department of Public Works (DPW) is among those facing significant hurdles, as they presented their concerns to the city council amid a growing deficit.
Elliot Wenzler / The Denver Post
October 18, 2025
Denver’s budget crisis has caused layoffs for city workers and has begun affecting services for residents. Now Mayor Mike Johnston and the City Council are negotiating over just how much city services should be cut.
‘People’s lives are on the line’: DC 911 reporting change sparks alarm
Mike Murillo / WTOP
October 20, 2025
After receiving criticism over delays in 911 responses, D.C. promised more transparency from the agency that oversees the city’s emergency communications. But a recent rule change may be doing the opposite.
The Office of Unified Communications, which handles all 911 and nonemergency calls in the District and dispatches police, fire and EMS services, now requires the 911 caller to include their own phone number in their error report on its website.
Up close: Prepared uses AI to accelerate 911 dispatching
Police1 Staff / Police1
October 21, 2025
DENVER – Prepared by Axon, brings AI assistive technology to the 911 call taker and accelerates understanding of the emergency, the assignment of resources and the inclusion of necessary data into the response and investigation software platforms.
E-911 Center location to be decided
Trey Stafford / Jonesboro Right Now
October 21, 2025
Jonesboro, AR – (JonesboroRightNow.com) – The Jonesboro City Council approved a $17.5 million bond issue on June 17. Revenue from the sale of the bonds is designated for several “shovel-ready” projects: the construction of a new E-911 Center, expanding Caraway Road, and building new pedestrian and bike-friendly trails.
Sussex County 911 Awareness Day educates students
Dan Cook / Cape Gazette
October 21, 2025
Elementary students and other visitors learned about emergency services at the annual Sussex County 911 Awareness Day Oct. 9, at the Emergency Operations Center in Georgetown.
‘Co-responders’ Bring Mental Health Expertise to 911 Calls
Cheryl Schweizer / GovTech
October 20, 2025
The program, a partnership among law enforcement in Grant County and Moses Lake, Wash., as well as the county's behavioral health organization, sends mental health professionals with police to respond to people in crisis.
Richland Co. 911 call center aims to wrap construction soon, nearly a decade after planning began
Chloe Barlow / The Post and Courier Columbia
October 21, 2025
COLUMBIA — A seven-year process to open a new emergency communications center in Richland County is almost done.
Richland County Council discussed the 911 call center in executive session during an Oct. 7 meeting. After the session, the council members directed the county administrator to look into staffing options for the center.
Boost Mobile reports outage that may impact 911 calls
Summer Swanson / WTOC News
October 21, 2025
BEAUFORT COUNTY, SC. (WTOC) - The Beaufort County Sheriff’s Office received information from Boost Mobile that as of 6:20 p.m. Monday, outage issues may impact a customer’s ability to dial 911.
Boost Mobile customers experiencing issues are encouraged to call their non-emergency dispatch line at 843-524-2777 to reach emergency services.
Drivers complain of ‘violent shaking’ caused by recent repairs to busy Staten Island road
Mike Matteo / SI Live
October 21, 2025
STATEN ISLAND, N.Y. — Recent repairs on one of Staten Island’s major thoroughfares have left some drivers concerned about the current condition of the road.
Recently, the Staten Island Advance/SILive.com received word from a driver on the North Shore that repairs on Richmond Terrace have left the road in a poor state.
Richmond city services and jobs under threat in shutdown
Sabrina Moreno and Karri Peifer / AXIOS Richmond
October 21, 2025
Richmond officials say that the government shutdown could jeopardize millions of dollars in aid for residents who rely on federal programs for food, housing and heat in the upcoming colder months.