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911 and 311 Industry News

Sunday, September 7, 2025

New emergency response system coming to Central Mississippi

Kyndall Jones / WAPT News

September 3, 2025

JACKSON, Miss. —

American Medical Response is preparing to launch an enhancement to its 911 emergency response system.

The company said the initiative will help ensure those who call 911 receive the right care at the right time in the right setting.

Fairfax Co. pilots AI for nonemergency 911 calls

Scott Gelman / WTOP News

September 2, 2025

Fairfax County, Virginia, is testing the use of artificial intelligence to triage nonemergency 911 calls, with the hope of getting residents and visitors experiencing an urgent situation through to a call taker faster.

The county recently activated the AI technology for about two hours, and it handled almost 150 calls, according to Dru Clarke, assistant director of operations with Fairfax County 911.

Call 911 during an emergency: CSU recognizes National Campus Safety Awareness Month

Nik Olsen / Colorado State University Source

September 5, 2025

Colorado State University joins colleges and universities nationwide in observing National Campus Safety Awareness Month throughout September, with events throughout the month to bring awareness about distracted driving, resources, and what to do during an emergency.

Staffing shortage shifts some 911 calls in Kitsap County to online reporting

KIRO 7 News Staff / KIRO7 News

September 2, 2025

The Kitsap County Sheriff’s Office is asking the public to use online or phone reporting for lower-priority, non-emergency crimes, citing limited staffing and the need to keep deputies available for higher-priority calls.

Officials said calls to 911 that may be redirected include fraud, harassing phone calls, identity theft, lost property, vandalism, theft, theft from vehicles, or non-injury collisions with less than $1,000 in damage.

New state law targeting biased 911 calls goes into effect

HNN Staff / Hawaii News Now

September 1, 2025

HONOLULU (HawaiiNewsNow) - A new law aimed at stopping biased 911 calls is now in effect across Hawaii.

Gov. Josh Green signed Act 259 into law in July.

It’s designed to prevent what civil rights advocates call “discriminatory reporting,” which is when someone knowingly calls police on another person because of their race, gender, religion, or other protected identity.

$1M Grant Will Help St. Joseph, Mo., Update 911 Center

September 4, 2025

TaMya Bracy / GovTech

Officials will use the money, from the Missouri 911 service board, to improve software and hardware redundancies, and to update GIS systems. The center serves two counties and area first responders.

13 Investigates: City of Houston prioritizes delivery to thousands who need trash, recycling bins

Mycah Hatfield and Sarah Rafique / ABC13 News

September 3, 2025

HOUSTON, Texas (KTRK) -- Dolores Alvarez said she's been waiting two months for the City of Houston to replace her trash bin, which she says has holes in the bottom of it.

So, she said she wasn't expecting it when a truck trailer stacked with about two dozen trash and recycling bins dropped one off for her on Wednesday morning.

Lindale officer saves choking toddler within 23 seconds of 911 call

Staff / KLTV

September 9, 2025

“In that moment, I don’t know what she’s choking on at all. I thought maybe it was a tiny bead or something, I never thought it was the toy she takes to bed with her or the one she wakes up asking about,” said mom Dasiy Walker. Thankfully, a Lindale officer was nearby and had been trained to help children in emergencies like this. Here's what they told us today.

Hawaii establishes liability for calling 911 as a ‘Karen’

Andrew Gomes / Police1

September 8, 2025

Under Act 259, a lawsuit may be filed against anyone who causes an officer to come to a location to contact another person with the intent to harass or embarrass the person

Additional Choices Now Available for 911 Callers

Broderick Rhyant / Indianapolis Recorder

September 9, 2025

Crosswalk to Care, this nurse-led care navigation program, resulted from a partnership between the City of Indianapolis and Indianapolis Emergency Medical Services (IEMS). The goal is for the 911 service to meet the individual needs of all callers.

Spokane City Council considering new 911 call center plan

Mark Rattner / NonStop Local

September 8, 2025

SPOKANE, Wash. – The Spokane City Council is considering an ordinance that proposes the establishment of a new 911 call center for the city.

Named the 'Spokane United 911 Network,' this center would be a stand-alone department, becoming the city's main public safety answering point for all 911 calls within the Spokane city limits.

North Hempstead answers 3 millionth 311 call

Staff / Long Island Press

September 9, 2025

The Town of North Hempstead’s 311 Call Center has officially answered 3,000,000 calls since it was first established in 2005.