DeWine announces next step toward statewide Next Generation 911
Staff / The Times Leader
July 14, 2025
COLUMBUS — Ohio Gov. Mike DeWine announced the next step toward expanding lifesaving Next Generation 911 across the state, with Belmont and Jefferson counties among those being added to the initiative.
Arrest Made For Fake 911 School Shooting Call
Staff / The Seattle Medium
July 14, 2025
A Washington state man was arrested for making fake 911 calls about a school shooting.
Statewide 911 issues continue in Pennsylvania
Staff / NBC10 Philadelphia
July 11, 2025
Officials say there are statewide 911 issues across Pennsylvania. NBC10’s Shaira Arias has the details.
Athens-Limestone EMS dispatch moves to 911 center
Austin Pylant / FOX54 News
July 14, 2025
ATHENS, Ala. — Athens-Limestone Hospital’s EMS dispatch has officially moved into the Athens-Limestone 911 Center, becoming the first agency to co-locate at the facility. The change took effect July 8, with dispatchers now working side-by-side with 911 operators at 1250 W. Elm St.
Outage hits Pennsylvania’s 911 system
SC Staff / SC World
July 14, 2025
The Pennsylvania Emergency Management Agency has alerted state residents regarding intermittent outages affecting its 911 system on Friday, StateScoop reports.
Resident’s calls to 311 over high grass go unanswered
Raven Copeland / WREG News
July 11, 2025
MEMPHIS, Tenn. — A homeowner in Midtown says the city’s 311 system is letting him down as weeds grow higher outside his home.
Kenneth Campbell says he’s been dealing with the overgrown grass near some lots on North Mansfield since the spring, despite the numerous calls he’s made to 311.
Request City Services & Report Problems on the New MyLA311 App & Site
PRESS RELEASE / City of Los Angeles
July 11, 2025
A new MyLA311 website and mobile app has launched with a host of new features designed to streamline your service requests and improve communication with the City.
Chesterfield residents push for 311 system after repeat flooding in neighborhood
Deniel Dookan / ABC8 News
July 12, 2025
CHESTERFIELD COUNTY, Va. (WRIC) — After several days of rain, flooding concerns are on the rise in Chesterfield County. Some residents said it’s not just the water that worries them, but also how hard it has been to get help.
Richfield Fire Department: Teach kids how to call 911
Andrew Abler / Washington County Daily News
July 15, 2025
RICHFIELD — The Richfield Fire Department recently released a statement affirming the importance of teaching young family members how to call 911 in the event of an emergency. If anything happens to their parents or guardians, they will need to know how to get them the help they need.
A Florida county leads the way with a high-tech 911 system that improves emergency response
Freida Frisaro / DC News Now
July 15, 2025
NAPLES, Fla. (AP) — When an emergency happens in Collier County, Florida, the 911 calls go to one of the most high-tech communications centers in the U.S., where callers can send text and video from the scene to dispatchers.
Scrape, paint, repeat: D.C.’s never-ending war on graffiti and stickers
Joe Heim / The Washington Post
July 15, 2025
Illegal signs, graffiti and stickers keep going up and the District has boosted its efforts to take them down.
Idaho approves $15M grant to upgrade emergency response system to Next Generation 911
Laura Guido / Idaho Capital Sun
July 15, 2025
The Idaho Public Safety Communications Commission on July 10 approved a $15 million grant to modernize the state’s emergency response system.
11-year-old boy calls 911 to rescue his family on Lake Lansing
Jade Chaparro / WILX News
July 15, 2025
LANSING, Mich. (WILX) - The Ingham County Sheriff’s Office rescued a stranded family on Lake Lansing on Saturday, July 5.
At approximately 1:40 p.m., Ingham County Dispatch received a 911 call from an 11-year-old boy reporting that his mother, another adult, and two children were stranded on a large inflatable raft that was taking on water.
311 calls at high volume, city encourages other methods
FOX13 Memphis News Staff / FOX13 Memphis News
July 14, 2025
MEMPHIS, Tenn. - The City of Memphis said the 311 system was getting a high number of calls, and encouraged citizens to submit requests through two additional options.
"We're currently experiencing a high volume of calls to 311," the City said Monday.
San Francisco residents say they’re getting tickets for parking in their own driveways
Sergio Quintana / NBC Bay Area
July 14, 2025
For the last two months, several Mission District neighborhoods say they've been getting a lot of unwanted visits -- and tickets -- from parking enforcement officers.
Those officers say they're responding to parking complaints filed on the city's 311 system, and some residents are convinced someone is gaming the system and costing them hundreds of dollars.
News 311 line will be available for Three Points residents
Marissa Orr / News4 Tucson
July 15, 2025
THREE POINTS, Ariz. (KVOA) - The Three Points Fire District is implementing a new non-emergency dial for residents.
Starting Aug. 1, 2025, the Three Points Fire District announced that residents can dial 311 for non-emergency requests.
The 311 dial can be used for situations like snake removals and smoke detector battery changes.
DC Police Union blames ‘horrible legislation’ for late response to 911 call from Phil Mendelson
Staff / WUSA9 News
July 15, 2025
Phil Mendelson is chairman of DC Council. He called the police union's statement, "inappropriate."
911 services in South Carolina restored following overnight outage
Frank Sulkowski / WJCL News
July 16, 2025
Jasper County Emergency Services is reporting a statewide 9-1-1 service interruption Wednesday morning.
Idaho plans emergency system upgrade through 'Next Generation 911'
Staff / KREM2 News
July 16, 2025
Next Generation 911 infrastructure will allow residents to send pictures and video to dispatch. The new technology also provides more precise location data.
911 System returns to normal service in Pennsylvania
Lorrie King / WFMZ News
July 12, 2025
BERKS CO., Pa. - After an intermittent outage Friday, officals say Pennsylvania's 911 call system has returned to normal service.
A press release from the Berks County public relations office says all 911 calls throughout Pennsylvania are being delivered, and residents should feel confident to call 911 if needed.
City of Tucson expands 311 service for Avra Valley residents
Marissa Orr / News4 Tucson
July 15, 2025
TUCSON, Ariz. (KVOA) - Residents of the Avra Valley Fire District in Pima County can now dial 311 for specific non-emergency services.
Starting Aug. 1, 2025, Ara Valley residents can call 311 for non-emergencies like snake removals and smoke detector battery replacements.
What’s the 411 on 311? Cleveland pays outside firm to help improve its call center
Sean McDonnell / cleveland.com
July 15, 2025
CLEVELAND, Ohio – Residents use 311 to flag issues across the city, but now, City Hall is paying a firm to identify issues with the 311 call center itself – and help fix them.
DC Police Union president upset over detail assigned to Council Chair Phil Mendelson
Bob Barnard / FOX5 DC
July 16, 2025
WASHINGTON - Tempers flared in the nation's capital Tuesday night over what appears to be a new police assignment on Capitol Hill, guarding the home of a top local elected official.
The D.C. Police Union president says he's upset that MPD is having to station an officer and cruiser outside the home of D.C. Council Chairman Phil Mendelson up on Capitol Hill.
Moe K. Clark / Investigate West
July 16, 2025
When a resident of Pierce County calls 911, their call is routed to the regional call center in Tacoma, which handles nearly 1 million calls each year and works as the communication bridge for the county’s 39 local police and fire agencies.
Louisville Metro leaders welcome new 911 call takers
Samantha Murray and WAVE Staff / WAVE Louisville
July 12, 2025
LOUISVILLE, Ky. (WAVE) - City leaders welcomed a new class of 911 call takers here in Louisville.
Louisville Metro Emergency Services hosted a graduation ceremony Friday.
The new grads told WAVE the training was difficult because the job isn’t easy and requires a great ear.
An inside look at Next Generation 911
Chrissa Loukas / Spectrum News 1
July 16, 2025
OHIO — State leaders recently announced they’re expanding a technology that speeds up emergency response.
How text to 911 can save lives
Spence Breed / KKCO News
July 16, 2025
GRAND JUNCTION, Colo. (KKCO) -In addition to their phone line, the Grand Junction Regional Communication Center has a text line for people to contact in emergency situations.
All you have to do is open a new text, put 911 in the recipient line, and write your message. From there, the steps are very similar to a call to 911.
Belton 911 dispatch could dissolve, residents stirred up
Staff / KCTV News
July 16, 2025
The City of Belton is deciding if it wants to combine its 911 dispatch with the Cass County Sheriff’s Office.
Nashville dispatcher saves domestic violence victim through text 911
Steve Mehling / MSMV News
July 16, 2025
NASHVILLE, Tenn. (WSMV) - Since 2014, texting 911 has been a reality for people in need of help and in a situation where they can’t make a phone call.
On June 5, dispatcher Gabby Welborn received a text 911 with only an address attached.
What To Know About 911 Outages, From Tech Glitches To Cyber Attacks
Sarah Rand / Blavity
July 16, 2025
A 911 outage is a disruption in emergency call services where individuals are unable to reach dispatchers by dialing 9-1-1. Alternatively, a 911 outage can be a situation where calls connect without crucial information like one’s location or phone number. These outages can range from short-lived technical glitches to statewide failures. Situations like this obviously pose a pretty significant risk to public safety. And the topic has gained widespread attention recently due to a significant 911 service disruption in Pennsylvania in July 2025.
Williamson County officials say Text-to-911 service is temporarily unavailable
Kelly Broderick / NewsChannel5
July 17, 2025
FRANKLIN, Tenn. (WTVF) — Williamson County officials want the public to be aware that the Text-to-911 service is temporarily unavailable.
911 phone service is working as usual and the interruption applies to just texting. They will update when their text-to-911 service is back up and running.
Westfield to fine senior facilities for non-emergency 911 calls
Griffin Gonzalez / WRTV ABC Indianapolis
July 16, 2025
WESTFIELD — A new ordinance passed by the Westfield City Council aims to reduce the strain on emergency services by fining senior living facilities for repeated non-emergency 911 calls.