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Office of Unified Communications

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OCTO is aware of the global issue with CrowdStrike’s update impacting Windows servers and computers. CrowdStrike has identified the issue and a fix. We are supporting District agencies to ensure operations continue. At this time, District operations are not experiencing major impacts.

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DC 311 Mobile App

What is the 311 Mobile App?

The DC 311 mobile app is faster and more efficient than ever!  We created a new and intuitive layout to help users rapidly submit requests while on the go. 

Download the DC 311 Mobile App from the Apple App Store or Google Play Store


The Office of Unified Communications (OUC) has introduced upgrades to all of the District’s current 311 platforms, which include the web portal, internal agent portal, servicing agency interfacing systems, and the mobile app. These user-friendly improvements incorporate recommendations and feedback from District residents and stakeholders.

Key improvements to the DC 311 system include:

  • Department app integration to allow agency personnel to provide real-time status updates from the field
  • Automatic picture geolocation tagging
  • Image pick-list availability to help better clarify what services are needed
  • Detailed service request activity tracking
  • Completed service request life cycle views
  • Enhanced duplicate service request detection features