The Office of Unified Communications' Office of Professional Standards and Development (OPSD) Division operates a world-class training program. As a training hub in the Nation's Capital, public safety partners and emergency communications professionals from across the nation come to the OUC to sharpen their skills alongside us in keeping with industry best practices. We are proud to host learning opportunities with our partners from NENA, APCO, Denise Amber Lee Foundation, Kim Turner LLC, and many more.
Upcoming Training Courses
| Date | Course | Time | Location |
| Tue, Mar 21 | Customer Service | 8AM | Online |
| Thu, Mar 23 | Advanced Police Dispatching | 8AM | Online |
| Thu, Mar 30 | 911's Least Wanted | 8AM | Online |
| Tue, Apr 4 | Crisis Intervention | 8AM | Online |
| Wed, Apr 5 | Bullying and Negativity in the Communications Center | 8AM | Online |
| Wed, Apr 12 | Lead, Follow, or Get Out of The Way | 8AM | Online |
| Wed, Apr 19 | Customer Serice in Today's Public Safety Communications | 8AM | Online |
| Mon, Apr 24 | Combating Complacency | 8AM | Online |
| Wed, Apr 26 | Survive and Thrive: Core Stress Resilience Training | 8AM | Online |
| Wed, May 10 | Suicide Intervention | 8AM | Online |
| Tue, May 11 | How to Succeed in the Workplace Through Effective Communication | 8AM | Online |
| Tue, May 16 | Preventing Telecommunicator Tunnel Vision | 8AM | Online |
| Tue, May 23 | Customer Service | 8AM | In-Person |
| Wed, May 24 | Leadership in the 911 Center | 8AM | Online |
| Wed, May 31 | Addressing fo NG911 | 8AM | Online |
For a full list of upcoming and past training courses, visit the OUC's Eventbrite Page.
OUC's Dedication to Excellence and Continuous Training
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