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Office of Unified Communications

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OUC Training and Development

The Office of Unified Communications' Office of Professional Standards and Development (OPSD) Division operates a world-class training program. As a training hub in the Nation's Capital, public safety partners and emergency communications professionals from across the nation come to the OUC to sharpen their skills alongside us in keeping with industry best practices. We are proud to host learning opportunities with our partners from NENA, APCO, Denise Amber Lee Foundation, Kim Turner LLC, and many more. 

Upcoming Training Courses

Date Course Time Location
Tue, Mar 21 Customer Service 8AM Online
Thu, Mar 23 Advanced Police Dispatching 8AM Online
Thu, Mar 30 911's Least Wanted 8AM Online
Tue, Apr 4 Crisis Intervention 8AM Online
Wed, Apr 5 Bullying and Negativity in the Communications Center 8AM Online
Wed, Apr 12 Lead, Follow, or Get Out of The Way 8AM Online
Wed, Apr 19 Customer Serice in Today's Public Safety Communications 8AM Online
Mon, Apr 24 Combating Complacency 8AM Online
Wed, Apr 26 Survive and Thrive: Core Stress Resilience Training 8AM Online
Wed, May 10 Suicide Intervention 8AM Online
Tue, May 11 How to Succeed in the Workplace Through Effective Communication 8AM Online
Tue, May 16 Preventing Telecommunicator Tunnel Vision 8AM Online
Tue, May 23 Customer Service 8AM In-Person
Wed, May 24 Leadership in the 911 Center 8AM Online
Wed, May 31 Addressing fo NG911 8AM Online

For a full list of upcoming and past training courses, visit the OUC's Eventbrite Page.

OUC's Dedication to Excellence and Continuous Training