OUC

Office of Unified Communications

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Inauguration 2025

Stay updated on the 2025 inauguration - click here for more details!

Make the Right Call

911 is only for emergencies. To report police non-emergencies or request city services and information, call 311.

911 Performance Dashboard

The 911 Performance Dashboard provides performance data on 911 call handling, dispatching, staffing, and more. The dashboard will be updated weekly.

Become a 911 Professional!

We're hiring! Apply today and become a 911 Professional.

OUC Junior Academy

The OUC is proud to announce the launch of its Junior Academy. The free, five-week, program exposes high school students to several vital public service career opportunities.

Frequently Asked Questions

Frequently asked questions about 911 and 311 Operations.

911 Communications

Familiarize your household with tips to ensure that 9-1-1 call takers can process your emergency calls efficiently.

311 Online (Service Request Center)

The improved 311 platform makes it easier to report and track service issues.

OUC Popular Links

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Posts from OUC_DC

Latest

Nov 19 2024

Bowser Administration Launches New “Make the Right Call” Campaign, Urging Residents to Only Use 911 for Emergencies

Data Shows Significant Number of 911 Calls Are for Non-Emergencies, Contributing to Overtaxed...

Nov 19 2024

Bowser Administration Launches New “Make the Right Call” Campaign, Urging Residents to Only Use 911 for Emergencies

(WASHINGTON, DC) – Today, Mayor Muriel Bowser and the Office of Unified Communications (OUC)...

Jan 29 2024

OUC Highlights Recent Innovations During Visit from National Highway Traffic Safety Administration

(WASHINGTON, DC) On Tuesday, January 23, Office of Unified Communications (OUC) hosted the National...

May 11 2023

OUC Holds First 911 Telecommunicator Prospect Day

(WASHINGTON, DC) - Today, the Office of Unified Communications (OUC) held its first 911...

Apr 6 2023

Mayor Bowser Recognizes Office of Unified Communications During Back to Basics Week

(WASHINGTON, DC) – Today, Mayor Muriel Bowser continued Back to Basics week by highlighting the...

Apr 25 2024

Testimony of Director Heather McGaffin - FY25 Budget Oversight Hearing

View the Testimony of Director Heather McGaffin offered before the Committee on the Judiciary...

Feb 8 2024

Testimony of Director Heather McGaffin - FY23 Agency Performance Oversight Hearing

View the Testimony of Director Heather McGaffin offered before the Committee on the Judiciary...

Oct 12 2023

Testimony of Director Heather McGaffin - Public Roundtable on Bill 25-344, "Office of Unified Communications Transparency and Accuracy Amendment Act of 2023"

View the Testimony of Acting Director Heather McGaffin offered before the Committee on the...

Mar 29 2023

Testimony of Acting Director Heather McGaffin - FY24 Budget Oversight Hearing

View the Testimony of Acting Director Heather McGaffin offered before the Committee on the...

Mar 1 2023

Testimony of Acting Director Heather McGaffin - Agency Performance Oversight Hearing

View the Testimony of Acting Director Heather McGaffin offered before the Committee on the...

Oct 1 2024

Telecommunications Equipment Operator (911 Call Taker)

The Office of Unified Communications is looking to hire twenty (20) Telecommunications Equipment...

Feb 27 2024

OUC Statement on the Launch of PowerPhone

The Office of Unified Communications (OUC) transitioned to the PowerPhone Total Response, a...

Sep 8 2023

OUC Statement on DC 911 Operations Staffing - September 8

The Office of Unified Communications' statement on DC 911 Operations Staffing - September 8 The...

Sep 8 2023

OUC Statement on New Dashboard – September 8

The Office of Unified Communications' (OUC) Statement on the New Dashboard - September 8....

Sep 6 2023

OUC Statement on Text to 911 - September 6

The Office of Unified Communications' (OUC) statement on Text to 911 - September 6. The Office of...

Jul 28 2023

Executive Summary of After Action Report: Frederick Douglass Memorial Bridge Incident on Thursday, April 20, 2023

An after action report assessed the response of District of Columbia (DC) public safety agencies to...

Nov 17 2024

911 and 311 Industry News

How nurse navigators are helping improve EMS response in Southwest Washington OPB / Gemma DiCarlo...

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Office of Unified Communications

Office Hours
Monday to Friday, 8:30 am to 5 pm

Connect With Us
2720 Martin Luther King Jr Avenue, SE, Washington, DC 20032
Phone: (202) 730-0524
Fax: (202) 730-0514
Alternate Number: 3-1-1 (outside DC: (202) 737-4404)
Email: [email protected]