OUC

Office of Unified Communications

Agency Home Responsive

Make the Right Call

911 is only for emergencies. To report police non-emergencies or request city services and information, call 311.

911 Performance Dashboard

The 911 Performance Dashboard provides performance data on 911 call handling, dispatching, staffing, and more. The dashboard will be updated weekly.

Become a 911 Professional!

We're hiring! Apply today and become a 911 Professional.

OUC Junior Academy

The OUC is proud to announce the launch of its Junior Academy. The free, five-week, program exposes high school students to several vital public service career opportunities.

911 Communications

Familiarize your household with tips to ensure that 9-1-1 call takers can process your emergency calls efficiently.

311 - The Citywide Call Center

Dial 311, 24 hours a day, 365 days a year, to request scheduled services such as trash removal, repair of potholes, bulk pickups and recycling. To reach 311 from outside the city dial (202) 737-4404.

Latest

NOV

Bowser Administration Launches New “Make the Right Call” Campaign, Urging Residents to Only Use 911 for Emergencies

(WASHINGTON, DC) – Today, Mayor Muriel Bowser and the Office of Unified Communications (...

NOV

Bowser Administration Launches New “Make the Right Call” Campaign, Urging Residents to Only Use 911 for Emergencies

(Washington, DC) – Today, Mayor Muriel Bowser and the Office of Unified Communications (OUC)...

JAN

OUC Highlights Recent Innovations During Visit from National Highway Traffic Safety Administration

(WASHINGTON, DC) On Tuesday, January 23, Office of Unified Communications (OUC) hosted the National...

MAY

OUC Holds First 911 Telecommunicator Prospect Day

(WASHINGTON, DC) - Today, the Office of Unified Communications (OUC) held its first 911...

APR

Mayor Bowser Recognizes Office of Unified Communications During Back to Basics Week

(WASHINGTON, DC) – Today, Mayor Muriel Bowser continued Back to Basics week by highlighting...

FEB

Testimony of Director Heather McGaffin - FY24 Agency Performance Oversight Hearing

View the Testimony of Director Heather McGaffin offered before the Committee on the Judiciary...

DEC

Testimony of Director Heather McGaffin - Joint Public Roundtable on Technology and Inter-Agency Coordination Issues at the Office of Unified Communications

View the Presentation of Director Heather McGaffin offered before the Committee on the...

OCT

Testimony of Director Heather McGaffin - Public Hearing on B25-0953, the "Transparency in Emergency Response Amendment Act of 2024"

View the Testimony of Director Heather McGaffin offered before the Committee on the Judiciary...

SEP

Testimony of Director Heather McGaffin - Public Roundtable on Recent Operational Failures and Incidents at the Office of Unified Communications

View the Testimony of Director Heather McGaffin offered before the Committee on the Judiciary...

APR

Testimony of Director Heather McGaffin - FY25 Budget Oversight Hearing

View the Testimony of Director Heather McGaffin offered before the Committee on the Judiciary...

MAR

OUC Statement on Radio Interference

This morning, Wednesday, March 12, 2025, at approximately 7:20 a.m., an unauthorized remote...

FEB

OUC Statement on the Launch of PowerPhone

The Office of Unified Communications (OUC) transitioned to the PowerPhone Total Response, a...

SEP

OUC Statement on DC 911 Operations Staffing - September 8

The Office of Unified Communications' statement on DC 911 Operations Staffing - September 8...

SEP

OUC Statement on New Dashboard – September 8

The Office of Unified Communications' (OUC) Statement on the New Dashboard - September 8....

SEP

OUC Statement on Text to 911 - September 6

The Office of Unified Communications' (OUC) statement on Text to 911 - September 6. The...

MAR

911 and 311 Industry News

Severe weather leads to fire, downed power lines and trouble reaching 911 dispatch center Cory...

Press Releases

Testimonies

Statements

News

Office of Unified Communications

Office Hours
Monday to Friday, 8:30 am to 5 pm

Connect With Us
2720 Martin Luther King Jr Avenue, SE, Washington, DC 20032
Phone: (202) 730-0524
Fax: (202) 730-0514
Alternate Number: 3-1-1 (outside DC: (202) 737-4404)
Email: director.ouc@dc.gov