DC 311 Mobile App
The DC 311 mobile app is faster and more efficient than ever! We created a new and intuitive layout to help users rapidly submit requests while on the go.
Download the DC 311 Mobile App from the Apple App Store or Google Play Store
New Look. Same Great Service
The Office of Unified Communications (OUC) has introduced upgrades to all of the District’s current 311 platforms, which include the web portal, internal agent portal, servicing agency interfacing systems, and the mobile app. These user-friendly improvements incorporate recommendations and feedback from District residents and stakeholders.
Key improvements to the DC 311 system include:
- Department app integration to allow agency personnel to provide real-time status updates from the field
- Automatic picture geolocation tagging
- Image pick-list availability to help better clarify what services are needed
- Detailed service request activity tracking
- Completed service request life cycle views
- Enhanced duplicate service request detection features
- Initiating service requests with a photo
- Keyboard accessibility for the Web Portal
- Toggle the full portal to Spanish and access the top 50 service requests in Spanish