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911 and 311 Industry News

Sunday, May 11, 2025

Too many Windsor, LaSalle 911 calls are non-emergency, police say

Julie Kotsis / Windsor Star

May 12, 2025

Windsor and LaSalle police services are hoping to increase public awareness of the ‘critical’ need to reserve the 911 line for emergency use only.

“The 911 line is for life-threatening or urgent emergencies, yet we continue to see calls made for reasons ranging from minor inconveniences to non-emergency situations that can be handled through other channels,” said Laura Smith, director of Windsor police emergency 911 centre.

FCC Proposes Better Wireless Location Data for 911 Calls

Thad Rueter / Gov Tech

May 9, 2025

The agency is seeking feedback on its idea to bring more precision to emergency call locations in hopes of helping first responders. The proposal reflects larger trends in the public safety space.

Mission Critical Partners to assess Hawaii’s Next Generation 911 readiness

Staff / Police 1

May 9, 2025

STATE COLLEGE, Pa. — Mission Critical Partners announced that the state of Hawaii State 911 Board has hired the firm to assess its readiness to deploy Next Generation 911 (NG911) services statewide. The project has two phases. The first is a readiness assessment that will focus on numerous factors that affect the success of NG911 system implementations. The second involves MCP subject-matter experts working with Hawaii State 911 Board officials to develop an initial cost estimate for implementing NG911 service statewide.

Young Boy in Cardiac Arrest Saved by Flagler County 911 Team, Deputies and Paramedics

Staff / FlaglerLive

May 9, 2025

On the afternoon of May 8, deputies, firefighters, and paramedics responded to a 911 call in the F-Section of Palm Coast after a young boy had stopped breathing. Together, they worked to save the child’s life.

A behind-the-scenes look at Salem’s 911 dispatch center

Madeleine Moore / Salem Reporter

May 9, 2025

When people in the Salem area call 911, the person answering the phone walks them through their situation with ease that comes with years of practice.

Dispatchers assigning police or fire responders to 911 calls rattle off memorized combinations of numbers and letters that correspond with law enforcement or medical units.

MedicAlert introducing technology that will allow 911 dispatchers to access records

Katrine Desautels / The Squamish Chief

May 11, 2025

MONTREAL — MedicAlert bracelets are well known to most Canadians — a distinctive piece of jewelry that allows first responders to identify medical conditions in emergencies.