OUC

Office of Unified Communications

Agency Home Responsive

911 Performance Dashboard

The 911 Performance Dashboard provides performance data on 911 call handling, dispatching, staffing, and more. The dashboard will be updated weekly.

Become a First, First Responder

We're hiring! Apply today and become a first, first responder.

OUC Junior Academy

The OUC is proud to announce the launch of its Junior Academy. The free, five-week, program exposes high school students to several vital public service career opportunities.

Frequently Asked Questions

Frequently asked questions about 911 and 311 Operations.

OUC 911 Operations Roadmap

The roadmap below addresses the findings and recommendations included in the OUC's 911 Division Audit and outlines follow-up actions and progress that's been made thus far.

911 Communications

Familiarize your household with tips to ensure that 9-1-1 call takers can process your emergency calls efficiently.

311 - The Citywide Call Center

Dial 311, 24 hours a day, 365 days a year, to request scheduled services such as trash removal, repair of potholes, bulk pickups and recycling. To reach 311 from outside the city dial (202) 737-4404.

Latest

Jan 29 2024

OUC Highlights Recent Innovations During Visit from National Highway Traffic Safety Administration

(WASHINGTON, DC) On Tuesday, January 23, Office of Unified Communications (OUC) hosted the National...

May 11 2023

OUC Holds First 911 Telecommunicator Prospect Day

(WASHINGTON, DC) - Today, the Office of Unified Communications (OUC) held its first 911...

Apr 6 2023

Mayor Bowser Recognizes Office of Unified Communications During Back to Basics Week

(WASHINGTON, DC) – Today, Mayor Muriel Bowser continued Back to Basics week by highlighting the...

Feb 22 2023

OUC Announces New Junior Academy to Expose Students to Career Opportunities

(Washington, DC) - Today, the Office of Unified Communications (OUC) announced the launch of its...

Feb 3 2023

Mayor Bowser Announces Key Appointments  

Apr 25 2024

Testimony of Director Heather McGaffin - FY25 Budget Oversight Hearing

View the Testimony of Director Heather McGaffin offered before the Committee on the Judiciary...

Feb 8 2024

Testimony of Director Heather McGaffin - FY23 Agency Performance Oversight Hearing

View the Testimony of Director Heather McGaffin offered before the Committee on the Judiciary...

Oct 12 2023

Testimony of Director Heather McGaffin - Public Roundtable on Bill 25-344, "Office of Unified Communications Transparency and Accuracy Amendment Act of 2023"

View the Testimony of Acting Director Heather McGaffin offered before the Committee on the...

Mar 29 2023

Testimony of Acting Director Heather McGaffin - FY24 Budget Oversight Hearing

View the Testimony of Acting Director Heather McGaffin offered before the Committee on the...

Mar 1 2023

Testimony of Acting Director Heather McGaffin - Agency Performance Oversight Hearing

View the Testimony of Acting Director Heather McGaffin offered before the Committee on the...

Sep 23 2024

Supervisory Customer Service Representative

The Office of Unified Communications is looking to hire a Supervisory Custoemer Service...

Sep 12 2024

Watch Commander

The Office of Unified Communications is looking to hire two (2) Watch Commanders. To apply, please...

Jun 11 2024

Telecommunications Equipment Operator (911 Call Taker)

The Office of Unified Communications is looking to hire twenty (20) Telecommunications Equipment...

Feb 27 2024

OUC Statement on the Launch of PowerPhone

The Office of Unified Communications (OUC) transitioned to the PowerPhone Total Response, a...

Sep 8 2023

OUC Statement on DC 911 Operations Staffing - September 8

The Office of Unified Communications' statement on DC 911 Operations Staffing - September 8 The...

Sep 8 2023

OUC Statement on New Dashboard – September 8

The Office of Unified Communications' (OUC) Statement on the New Dashboard - September 8....

Sep 6 2023

OUC Statement on Text to 911 - September 6

The Office of Unified Communications' (OUC) statement on Text to 911 - September 6. The Office of...

Jul 28 2023

Executive Summary of After Action Report: Frederick Douglass Memorial Bridge Incident on Thursday, April 20, 2023

An after action report assessed the response of District of Columbia (DC) public safety agencies to...

Sep 22 2024

911 and 311 Industry News

7News pushes for transparency with DC 911 leaders, skips controlled briefing Lisa Fletcher – ABC7...

Office of Unified Communications

Office Hours
Monday to Friday, 8:30 am to 5 pm

Connect With Us
2720 Martin Luther King Jr Avenue, SE, Washington, DC 20032
Phone: (202) 730-0524
Fax: (202) 730-0514
Alternate Number: 3-1-1 (outside DC: (202) 737-4404)
Email: [email protected]

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Critical Incidents - Total Disaster Response

Last Date:

This course is designed to provide the attendee the knowledge they need to respond to a variety of large scale or mass casualty events. The course topics will range from disaster preparedness to how to respond to incidents that range from terrorism to natural disasters with numerous case studies and lessons learned from those incidents. This class is available as a one day seminar.