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What is Text to 311?

Text to DC311 Screenshot

Text to DC 311 (32311) is available 24 hours a day, 7 days a week. It's very easy to use! Just text 3-2-3-1-1 from your mobile phone and type “Menu”, “New”, or “Service”, to get started. You will receive an automated response with a menu offering three options:

Receive DC Government agency contact information

  • From the main menu, text an agency acronym or the full agency name to receive a text back with the agency’s address, phone number, business hours, URL, and email address.

Check the status of existing service requests

  • You have the capability of texting your service request number to find out if your service request is open or closed.

Submit a new service request for city services

  • You can submit a new service request for our most popular service requests.
  • The current featured services are parking meter repairs, trash collection – missed, recycling collection – missed, bulk collection, or potholes. 

Text to DC311 Menu and Shortcuts

  • Text MENU or NEW to 32311 to submit a new service request
  • Text STATUS to 32311 to check on existing service requests.
  • Text INFO to obtain the contact information of a DC Government agency.
  • To report a broken parking meter, text PARKING to 32311
  • For missed scheduled trash collection, simply text TRASH to 32311
  • To cancel service, text STOP 
  • For assistance, text HELP

Terms & Conditions:

*The District does not charge for this service; however, your provider's text message and data rates may apply. Message frequency varies by use.