In an emergency, a voice call to 911 is preferred. However, for those instances when you’re unable to call, you can now send a text to 911. Again, residents should continue to call 911 when possible.
Text to 911 is intended for use in 3 emergency scenarios
- If a person is the victim of a crime and the perpetrator is still in the area, such as an assault, robbery, or a domestic violence incident.
- For someone who is deaf, hard of hearing, or has a speech disability and needs to reach 911.
- In situations where a person has sustained an injury that prevents him/her from speaking.
- Requires a text-enabled/capable cellular phone.
- Location Services must be turned on.
- Text messages only. No Photos.
- Text messages must be brief and easily understood.
- Use Plain English. NO abbreviations, shortcuts, or slang.
- Voice calls are preferred. Text only when you can’t call.
How do I use Text to 911?
- When initiating the emergency text, do not use dashes when entering 911 into the "To" field.
- Be brief with your initial contact. (“help”, help needed”)
- Provide the location and nature of your emergency and wait to be prompted for further information and/or instructions.
If I am not comfortable speaking English can I text in my native language?
Currently, this service is only available for text in the English language.