OUC

Office of Unified Communications

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911 Performance Dashboard

The 911 Performance Dashboard provides performance data on 911 call handling, dispatching, staffing, and more. The dashboard will be updated weekly.

Become a First, First Responder

We're hiring! Apply today and become a first, first responder.

OUC Citizen Engagement Academy

The OUC is proud to announce the launch its first Citizen Engagement Academy. Complete the interest form today!

OUC Junior Academy

The OUC is proud to announce the launch of its Junior Academy. The free, five-week, program exposes high school students to several vital public service career opportunities.

Frequently Asked Questions

Frequently asked questions about 911 and 311 Operations.

OUC 911 Operations Roadmap

The roadmap below addresses the findings and recommendations included in the OUC's 911 Division Audit and outlines follow-up actions and progress that's been made thus far.

911 Communications

Familiarize your household with tips to ensure that 9-1-1 call takers can process your emergency calls efficiently.

311 Online (Service Request Center)

The improved 311 platform makes it easier to report and track service issues.

OUC Popular Links

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Tweets by OUC_DC

Latest

Sep 5 2023

Mayor Bowser Reminds District Residents That #DCIsHiring

Job Seekers Encouraged to Explore Opportunities Within District Government and Apply Using careers....

May 11 2023

OUC Holds First 911 Telecommunicator Prospect Day

(WASHINGTON, DC) - Today, the Office of Unified Communications (OUC) held its first 911...

Apr 6 2023

Mayor Bowser Recognizes Office of Unified Communications During Back to Basics Week

(WASHINGTON, DC) – Today, Mayor Muriel Bowser continued Back to Basics week by highlighting the...

Feb 22 2023

OUC Announces New Junior Academy to Expose Students to Career Opportunities

(Washington, DC) - Today, the Office of Unified Communications (OUC) announced the launch of its...

Feb 3 2023

Mayor Bowser Announces Key Appointments  

Mar 29 2023

Testimony of Acting Director Heather McGaffin - FY24 Budget Oversight Hearing

View the Testimony of Acting Director Heather McGaffin offered before the Committee on the...

Mar 1 2023

Testimony of Acting Director Heather McGaffin - Agency Performance Oversight Hearing

View the Testimony of Acting Director Heather McGaffin offered before the Committee on the...

Sep 27 2023

311 Call Center Operations Manager

The Office of Unified Communications is looking to hire a 311 Call Center Operations Manager To...

Aug 22 2023

Telecommunications Equipment Operator (911 Call Taker)

The Office of Unified Communications is looking to hire twenty (20) Telecommunications Equipment...

Sep 8 2023

OUC Statement on New Dashboard – September 8

The Office of Unified Communications' (OUC) Statement on the New Dashboard - September 8....

Sep 8 2023

OUC Statement on DC 911 Operations Staffing - September 8

The Office of Unified Communications' statement on DC 911 Operations Staffing - September 8 The...

Sep 6 2023

OUC Statement on Text to 911 - September 6

The Office of Unified Communications' (OUC) statement on Text to 911 - September 6. The Office of...

Jul 28 2023

Executive Summary of After Action Report: Frederick Douglass Memorial Bridge Incident on Thursday, April 20, 2023

An after action report assessed the response of District of Columbia (DC) public safety agencies to...

Mar 23 2023

OUC Response to DC Auditor's 9-1-1 Operations Division Audit and Process Improvement Recommendations Follow-Up Report

The Office of Unified Communications has reviewed the Office of the DC Auditor's Office of...

Sep 25 2023

911 and 311 Industry News

911 and 311 Industry News Charlottesville-area 911 center gets upgrade Staff / NBC 29 News...

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Office of Unified Communications

Office Hours
Monday to Friday, 8:30 am to 5 pm

Connect With Us
2720 Martin Luther King Jr Avenue, SE, Washington, DC 20032
Phone: (202) 730-0524
Fax: (202) 730-0514
Alternate Number: 3-1-1 (outside DC: (202) 737-4404)
Email: [email protected]