The DC Office of Unified Communications (OUC) and the Office of the Chief Technology Officer (OCTO) will be hosting a citywide series of DC 311 Resident Engagement Sessions to help shape the next generation of the District’s 311 mobile application. 

These sessions are designed to gather firsthand experience from residents and ANC leaders to ensure that the new 311 app reflects real community needs across all eight wards.

RSVP: s.dc.gov/311-app-sessions 

What to Expect 

Each two‑hour session will walk participants through the four main steps of submitting a 311 service request, identify where the current app works well, and surface opportunities for improvement. Attendees will then collaborate in small groups to sketch their vision for an improved 311 experience. Feedback will be synthesized in real time using AI‑powered tools, and all ideas will inform the next version of the app. 

Session Dates & Locations 

• Tuesday, July 14 · 6–8 PM | Department of Buildings · 1100 4th Street SW · Marion Barry Conference Room (2nd Floor) 

• Saturday, July 18 · 11 AM–1 PM | Barry Farm Recreation Center · 1230 Sumner Road SE 

• Wednesday, July 22 · 6–8 PM | Department of Employment Services · 4058 Minnesota Ave NE 

• Saturday, August 1 · 11 AM–1 PM | Columbia Heights Community Center · 1480 Girard Street NW 

All sessions are open to residents and ANC leaders. Light refreshments will be provided.

For Reasonable Accommodation Requests, please contact Danielle Drumgoole at [email protected] or 202-868-3271.