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911 and 311 Industry News

Sunday, September 21, 2025

Colorado officials ask people not to call 911 over Wyoming pipeline fire, smoke

Staff / CBS News

September 21, 2025

Smoke from a fire in Wyoming that stemmed from a natural gas pipeline early Sunday morning was visible in Northern Colorado and now law enforcement in Colorado is asking people not to call 911 about it.

Teenager calls 911 on himself, leading to deadly confrontation with Colorado officers

David K. Li / NBC News

September 19, 2025

A teenager called 911 on himself in Colorado and threatened to open fire at responding police before an officer fatally shot the young — and ultimately unarmed — suspect on Thursday night, authorities said.

The 911 caller, "who is also the suspect in the incident," phoned in at about 7:30 p.m. MDT and said he was going "open fire inside a business" in the 200 block of South Havana Street in Aurora and "threatened to shoot at" responding officers, according to a city police statement.

Local 911 boards to receive state funding to improve emergency communications

Josh LeBerte / ABC 33 40 News

September 20, 2025

MONTGOMERY, Ala. - The Alabama 911 Board has announced its grant cycle 10 recipients. The goal of these grants is to update emergency communication district call handling systems and other recorders.

This grant cycle was previously tabled in September 2024, due to the need for statutory clarity on the source of those grant awards within the 911 Fund. The Alabama 911 Board was able to continue with grant cycle discussions after the passage of Alabama Act 2025-376, which modernized how state-collected 911 recovery funds could be distributed and used to reflect current technology and the need of local 911 districts.

Report: Axon Enterprise Wants to Buy 911 Tech Firm Prepared

News Staff / GovTech

September 19, 2025

The deal, reportedly worth at least $800 million, supposedly is in “advanced” talks. Such a deal would reflect the robust state of the public safety tech business, and the attracting quality of AI.

Nave highlights 911 technology upgrades, life-saving impact in Owensboro

John Kirkpatrick / The Owensboro Times

September 20, 2025

Owensboro 911 Director Paul Nave says advancements in dispatch technology are helping first responders reach emergencies faster than ever before.

Crews resolve issue causing 911 outage in Meriden

Angela Fortuna / NBC Connecticut

September 19, 2025

An issue that prompted a 911 outage in Meriden has since been resolved.

The city said 911 service was down for police, fire and EMS services for a brief period of time. All calls were rerouted to Waterbury.

People may have seen a delay in service during the outage.

Minneapolis 311 Service Center Enhances Operations and Public Safety Support

Staff / Citizen Portal

September 19, 2025

In the heart of Minneapolis, city officials gathered to discuss the 2025 budget, a pivotal moment that could shape the future of community services. Among the key topics was the 3-1-1 service center, a vital resource for residents seeking assistance and information about city operations. With 45 employees, the center plays a crucial role in connecting citizens to essential services, and its importance has only grown in recent years.