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911 and 311 Industry News

Sunday, November 2, 2025

Fulton County, Georgia Transitions 911 to CentralSquare’s Cloud-Based ONESolution

PRESS RELEASE / Business Wire

November 4, 2025

LAKE MARY, Fla.--(BUSINESS WIRE)--CentralSquare Technologies, a leading provider of public sector software in North America, today announced that Fulton County, Georgia, has successfully moved 911 operations to CentralSquare’s ONESolution cloud platform. This upgrade underscores Fulton County’s commitment to providing secure and resilient emergency response operations for one of the state’s largest counties.

Work group calls for AI-enabled nonemergency phone system statewide to ease burden on 911

William J. Ford / Maryland Matters

November 3, 2025

A new report says Maryland should press forward with plans for a nonemergency 311 call system assisted by artificial intelligence, to reduce the number of nonemergency calls to 911 while more efficiently answering residents’ questions.

Maryland would become first state in nation to do so; Kagan says estimated cost could be $2.5 million for two years.

MCSO holds inaugural 911 operator crisis response training course

Staff / Main Street News

November 4, 2025

On Oct. 20-23, the Madison County Sheriff’s Office (MCSO) hosted its inaugural presentation of the Georgia Public Safety Training Center’s (GPSTC) new course: Crisis Response Training for 911 Opertators.

Meigs County 911 proposed levy to help pay for dispatchers’ salaries

Logan Riggenbach / WTAP News

November 3, 2025

PARKERSBURG, W.Va. (WTAP) - The Meigs County 911 Center has a levy on the ballot that would help them pay the salaries of 12 dispatchers.

They have nine full-time dispatchers and three part-time dispatchers.

Is it legal to call 911 without an emergency in Kentucky? What to know

Marina Johnson / Courier Journal

November 3, 2025

A prank or accidental call to 911 may seem harmless, but it could land you in serious trouble.

In fact, calling 911 without a real emergency is against the law in Kentucky and could result in a range of consequences from fines to jail time to a felony offense.

Oregon woman 'orders pizza' in 911 call to escape domestic violence attack

Devon Haskins / KGW News

November 3, 2025

The woman disguised her 911 call as a pizza order to escape her abusive partner, leading to his arrest and conviction.