Innovative, Resource-Saving 911 Nurse Navigator Program Expands Countywide
PRESS RELEASE / County of Santa Clara
January 8, 2026
SANTA CLARA COUNTY, Calif. – The County of Santa Clara has expanded its Nurse Navigator Program – which triages 911 callers to connect them to appropriate services – to include Emergency Medical Services providers in all jurisdictions throughout the county.
Michigan cities balk at costly 911 calls to understaffed nursing homes
Robin Erb / Bridge Michigan
January 6, 2026
Some Michigan cities are now charging nursing homes and other long-term care facilities to respond to nonemergency 911 calls made as a result of inadequate staffing at the facilities.
In 2019, the township passed an ordinance enabling the department to charge any assisted living, independent living, rehabilitation and “related and/or similar” facilities $200 to help staff lift a person who has fallen for example.
Hartford scales back alternative 911 response program as funding runs short
Maysoon Khan / Connecticut Public Radio – WNPR
January 9, 2026
Hartford has scaled back a pioneering initiative that sends social workers instead of police to certain 911 calls amid a funding shortfall.
City officials lauded the program as a success since it began in 2022, saying it helps to reduce the potential for violent encounters between law enforcement and those in emotional distress.
Quincy/Adams County 911 Center received more than 40 texts last year
WGEM Staff / WGEM News
January 12, 2026
QUINCY (WGEM) - The new Emergency Telephone System Act in Illinois that went into effect at the beginning of the year requires all 911 centers in the state to be able to accept texts to 911.
The Quincy/Adams County 911 Center has offered the service since 2016.
Officials at the center said texts sent to 911 are treated no differently than calls.
911 service restored in northern Wyoming after fiber line vandalism
Keagan Harsha / KTVQ News
January 9, 2026
Emergency 911 service is back online Friday in northern Wyoming after vandals cut a fiber line Monday, disrupting emergency calls in both Park and Big Horn counties.
Jonesboro E-911 Center addresses concerns surrounding new AI tool
Bryant Kwilecki / K8 News
January 7, 2026
JONESBORO, Ark. (KAIT) - The City of Jonesboro E-911 center will implement a new AI tool to help answer non-emergency calls, officials said.
The AI tool, developed by Prepared by AXON, will be strictly used for non-emergency calls to route callers to the appropriate departments and free up dispatchers to handle emergency calls.
Tri-Cities in Wash. Turn to AI for Understaffed 911 Dispatch
Cameron Probert / GovTech
January 12, 2026
(TNS) — Tri-Cities residents may be greeted by artificial intelligence the next time they call the non-emergency line for police or fire department help.
Beginning late next week, Seattle-based Aurelian AI will handle the calls coming into SECOMM’s non-emergency phone number, said Aimee Fournier-Plante, the agency’s training and development manager.
311 data shows water leak complaints declining, despite neighbors still waiting on repairs
Nick Natario / ABC13 News
January 6, 2026
HOUSTON, Texas (KTRK) -- The steady stream of water has become an unwelcome sight and sound for neighbors along San Jose Street in Houston's east side.
311 data shows water leaks are one of the top complaints. Over the past year, more than 35,000 water leak complaints have come in to 311. That's about 400 fewer than the previous year.
Austin 311 launches Spanish version of mobile app
Staff / KVUE News
January 7, 2026
Austin 311 launched a Spanish mobile app experience to allow more people to report issues within the city.
New Guidelines for 311 requests in Santa Monica
Guest Contributor / Canyon-News
January 12, 2026
SANTA MONICA— On January 11, the City of Santa Monica posted a notice on their website of upcoming changes for non-emergency or 311 requests. Beginning February 1st, the following requests will need to be made by an account holder who will then need to submit an account number to make the request.
Oakland community calls on city to prevent illegal dumping, citing health impacts
Sooji Nam / CBS News
January 12, 2026
Faith in Action East Bay and other Oakland-based community organizations are calling on city leaders to provide solutions to illegal dumping.
"Living in the community, and you're having all this trash build up. I mean, it's everywhere. It's demoralizing, it's inhumane," Roberta Avant, who has been living in Oakland for more than 30 years, told CBS News Bay Area.