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911 and 311 Industry News

Sunday, August 17, 2025

Alexandria police address death in custody of man arrested for public intoxication

WUSA9 / Luke Eggleston

August 17, 2025

ALEXANDRIA, Va. — Alexandria's chief of police was addressing the death of a man in custody Sunday evening, after officers arrested him been arrested for public intoxication.

On Saturday, the Alexandria Police Department identified the man as 32-year-old Allan Tucker of Woodbridge, noting that they were conducting an internal investigation into his death.

An airport, fairground expansion, 911 center; Big projects abound in Hamilton County

IndyStar / John Tuohy

August 18, 2025

Hamilton County is building a new $85 million 911 center in Noblesville, east of Indiana 37 and Indiana 38. The center will have a three-story emergency operations center with 911 dispatch and emergency operations and additional storage space. County officials are also discussing putting child care for county employees there.

Harris County deputy crashes with vehicle on Little York responding to 911 call

FOX26 Houston / Terrian Spurs

August 18, 2025

HARRIS COUNTY, Texas - A Harris County deputy was involved in a crash in the north Houston area near the Eastex Freeway, officials report.

Accidental 911 call by 4-year-old leads to police-themed birthday party in Farmington Hills

ClickOn Detroit / Arianna Heyman

August 17, 2025

FARMINGTON HILLS, Mich. – Police officers in Farmington Hills turned an accidental 911 call into a memorable birthday celebration for a local family.

The unexpected chain of events began when 4-year-old Micah dialed 911 while his father was doing laundry. When dispatch returned the call, they discovered the toddler simply wanted to share his enthusiasm for soccer and swimming.

311 complaint of the day: We don't need this kind of creative reuse of abandoned bicycles

Universal Hub / AdamG

August 17, 2025

An concerned resident files a 311 complaint(link is external) about the situation on Garden Court Street in the North End, where somebody is now trying to see how many abandoned micro-liquor bottles he can balance on one set of handlebars on an abandoned bicycle.

Frequently Asked Questions: Individuals in Homeless Encampments in DC

OFFICE OF THE ATTORNEY GENERAL FOR THE DISTRICT OF COLUMBIA      

August 14, 2025

This guidance is intended to inform residents—including residents who are unhoused or experiencing homelessness—about their rights and the resources available to them. Please read and share the Q&A below.

Salesforce launches agentic AI tool for government users

Nick Wakeman / Washington Technology

August 19, 2025

Salesforce launched a new offering Tuesday to bring agentic artificial intelligence to government agencies.

Uber driver becomes Dallas 311 app power user after tire loss to pothole

David Goins / NBC DFW

August 14, 2025

One of Dallas’ potholes cost him a tire. Since then, an Uber driver says he’s logged more than 500 reports to the city’s 311 app. Unlocking a power to improve city streets he feels many don’t know they have. As NBC 5’s David Goins found out, he’s just getting started.

Memphis 311 call center overwhelmed; residents face long waits

April Thompson / WREG Investigators

August 14, 2025

MEMPHIS, Tenn. — WREG got a look at the place where Memphians are told to call when they have city complaints.

311 is how you connect with the City of Memphis for services, but many have been telling WREG that connecting has been a big problem, from no answers to no action, picking up debris.

Drones will soon be Calif. PD’s first responders on some 911 calls

Andrea Kick / The Orange County Register

August 15, 2025

HUNTINGTON BEACH, Calif. — When people in Huntington Beach call 911 to report a crime, the first responder who urgently speeds to the scene may soon not be human.

Starting in a few weeks, that first responder might be a drone.

Cabell County 911 acquires drones to aid in emergencies

Lesya Feinstein / WSAZ 3

August 18, 2025

CABELL COUNTY, W.Va. (WSAZ) - Cabell County 911 now has some extra eyes to keep communities safe from up above.

New drones are now being implemented to help first responders in emergencies, from a higher vantage point.

“It’s relatively new to our area. We’re working to incorporate it with emergency management so it can be available if first responders need a drone,” said Ted Grant with Cabell County 911.

Ingham Co. Sheriff’s Office to take over county 911 operations

Wells Foster / WIlX 10 News

August 13, 2025

MASON, Mich. (WILX) - The Ingham County Sheriff’s Office will be taking over the county’s 911 operation center, Sheriff Scott Wriggelsworth announced on Wednesday.

The decision was made alongside the County Controller’s Office and Board of Commissioners. The move is temporary, officials say.

The Controller contacted Wriggelsworth two weeks ago regarding leading 911 operations after the current director signaled they may resign.