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OCTO is aware of the global issue with CrowdStrike’s update impacting Windows servers and computers. CrowdStrike has identified the issue and a fix. We are supporting District agencies to ensure operations continue. At this time, District operations are not experiencing major impacts.

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911 and 311 Industry News

Monday, July 1, 2024

911 and 311 in the News

As D.C. hosts NATO summit, residents brace for more traffic and security

Ellie Silverman, Jenny Gathright, Meagan Flynn – Washington Post

July 7, 2024

With all eyes on the nation’s capital this week as heads of state convene for the first NATO summit hosted by the District in 25 years — a boon to D.C. boosters — some residents are thrilled to be in the global spotlight and hoping for a political celebrity sighting or two. There are businesses closing up for a few days to avoid the hassle that comes with added security. And Elise Cooper is puzzling over her commute to work.

 

Exclusive: Oakland will not meet state's deadline to fix 911 response times

Candice Nguyen, Sean Myers and Michaelk Horn – NBC Bay Area

July 3, 2024

A California Office of Emergency Services official told NBC Bay Area the agency stands by its warning, which means Oakland is set to lose funding and be forced to reroute its emergency calls.

 

New Orleans 911 is triaging emergency calls with AI

Colin Wood – StateScoop

July 5, 2024

As emergency communications centers around the country struggle to hire enough people to field calls, a new AI-powered service for triaging incoming 911 calls is hoped to offer at least some relief.

 

Prepared is revolutionizing the way first responders literally view 911 emergencies

Lydia Moynihan – The New York Post

July 3, 2024

It’s remarkable that, with all the technological advancements of the past 20 years — including carrying smartphones in our pockets — we still call 911 the same old way in a crisis.

But a Manhattan-based company is working to change that.

Using Prepared’s technology, when a user calls 911, an operator stays on the phone with them — but also sends a link to capture audio and video of what’s happening, to help dispatchers and first responders.

 

Live911 Software Helping Police in Oakland County, Mich.

Peg McNicol – The Oakland Press

July 1, 2024

The latest law enforcement technology is a computer software, called Live911, and it allows police to hear 911 callers in real time as they talk with emergency dispatchers.

 

Florida children, dispatchers recognized as national 911 Heroes

Charles Frazier – WFTV9 News

July 3, 2024

KISSIMMEE, Fla. — Two Florida children and four public safety professionals were recognized in Kissimmee for saving lives as National 911 Heroes.

 

Illegal dumping in Southeast DC leading to rodent, racoon and odor issues

Leslie Moreno – WUSA9 News

July 4, 2024

WASHINGTON — Residents in Southeast D.C. have a big mess on their hands.

They reached out to WUSA9 after they say there's been several failed attempts at getting the city to clean up a large pile of trash.

 

Hundreds of 311 complaints made on Staten Island for illegal fireworks: See which neighborhoods had the most reports

Luke Peteley – SI Live

July 6, 2024

STATEN ISLAND, N.Y. — The threat of fines and jail time didn’t stop hundreds of Staten Island residents from setting off fireworks in celebration of the nation’s independence over the last few days.

 

City launches Reading 311 Mobile App for enhanced citizen services

Staff – Berks Weekly

July 5, 2024

The City of Reading has launched the Reading 311 Mobile App, replacing the current Reading iRequest app, offering residents and businesses instant access to essential city information and streamlined communication channels.