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911 and 311 Industry News

Sunday, March 1, 2026

Four weeks in, MRVAS 911 dispatch transition underway

Staff / The Valley Reporter

March 5, 2026

The Mad River Valley Ambulance Service (MRVAS) is in the fourth week of its transition to, and partnership with Capital Dispatch. The transition is going smoothly and requires few tweaks according to MRVAS leaders.

Most 911 Calls Aren’t for Police…They’re for FIRE/EMS and Rural America Already Knows It

Jwpeace / Daily KOS

March 5, 2026

There is a common belief that 911 is mostly about law enforcement. Patrol cars. Crime scenes. Big city emergencies. But talk to any rural fire chief and they will tell you something different, and they will tell it to you straight.

Most 911 calls are medical.

3 Words to Save a Life: Lancaster County Brings What3Words to 911

Baylee Martin / WGAL News

March 4, 2026

LANCASTER COUNTY, Pa. —

Lancaster County has adopted the "What3Words" app to improve emergency response by providing precise location information, even in areas without landmarks or service.

The app divides maps into 10-foot by 10-foot squares, each assigned a unique three-word combination, such as "steadily, depict, and brass," to serve as an easy-to-read coordinate.

Three Jasper County 911 operators recognized for heroic efforts

McKinzie Payton / KSN NBC 16

March 4, 2026

CARTHAGE, Mo. — Jasper County 911 dispatch operators were recognized for excellence in service.

The Jasper County Emergency Services Board presented three awards during its meeting in Carthage.

Fiber Optic Line Maintenance Causes 911Outage in Cascade County

Jenn Rowell / The Electric

March 4, 2026

The local 911 dispatch system went down for several hours in the early hours of March 3.

The outage was due to maintenance on a fiber optic line that apparently caused a multi-county outage for cell coverage, affecting the 911 dispatch system from about 12:30-3 a.m. on March 3, according to multiple local officials.

City Council presses Mamdani administration for ‘clear information’ on mental health 911 calls

Haley Brown / New York Post

March 4, 2026

City Council members clashed with the Mamdani administration over the limited scope of information released on mental health emergencies on Wednesday — with lawmakers demanding more transparent reporting from City Hall.

Councilwoman Lynn Schulman (D-Queens) proposed legislation mandating Mayor Zohran Mamdani’s administration publish detailed quarterly data on every 911 call flagged as a mental health emergency rather than the top line report that is published annually.

Richmond launches 2-week pothole blitz as 311 reports surge

Sabrina Moreno / AXIOS

March 4, 2026

Richmond just started its two-week pothole repair blitz.

Why it matters: If you report one to 311, the city's Chief Administrative Officer might just come fill it.

What Sacramento neighborhoods are reporting homeless people the most?

Ariane Lange / The Bee

March 4, 2026

Callers in Midtown and Old North Sacramento made the most reports to 311 about homeless people over a one-year period, data show. The Sacramento Bee analyzed 311 data from March 3, 2025, to March 3, 2026. In that span, a total of more than 115,000 reports related to homelessness came in. Of those, about 16% specified a “concern” — the word that city personnel use in the data when the caller indicates there is an urgent reason to worry about an individual’s health or safety. For a reported concern, a specialized outreach team or behavioral health team responds.