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911 and 311 Industry News

Sunday, December 15, 2024

Five times when you should NOT call 911, according to DC officials

NBC4 Washington / Mark Segraves

December 16, 2024

While most people who dial 911 are reporting real emergencies such as fires, shootings and heart attacks, others call simply to complain about things like parking tickets.

“Like, 'How do I pay my parking ticket?'” 911 call taker Tenaj Gueory said. “'I got a parking ticket. How do I contest the parking ticket?' The other day, I had a guy who said, 'You know, I got eight parking tickets from the same officer and I just need to make a complaint, and you guys need to do something about it.'”

 

Denver audit: 6% of 911 calls in 2023-24 took 2+ minutes to answer

KDVR News / Samantha Jarpe

December 20, 2024

DENVER (KDVR) — Of the over 500,000 emergency calls that Denver 911 received between May 2023 and March 2024, around 6% took over two minutes to get an answer, according to a report released Thursday by Denver Auditor Timothy O’Brien.

 

N.D. dispatchers to transfer some 911 calls to crisis hotline

The Bismarck Tribune / Staff

December 20, 2024

BISMARK, N.D. — Some 911 calls made across North Dakota, including in Bismarck, for distressed callers who are not a threat now can be transferred to a crisis hotline.

A partnership between State Radio and 988 will allow dispatchers to connect a 911 caller with a trained counselor.

 

Richmond residents may have issues calling 911 due to nationwide outage

ABC8 News / Marysa Tuttle

December 19, 2024

RICHMOND, Va. (WRIC) — Richmond residents may have issues calling 911 due to a nationwide outage on Thursday.

At around 3:40 p.m. on Thursday, Dec. 19, the city reported that Richmond’s 911 center was impacted by a nationwide outage.

 

'The baby is here! Oh my God!': Dad helps deliver baby while on call with 911 dispatcher

CNN / Staff

December 20, 2024

In Eaton County, Michigan, a 911 dispatcher helped a couple deliver their baby in their own driveway after they realized they could not make it to the hospital.

 

T-Mobile 911 outage resolved for Montgomery Co. customers

AOL News / Trey Brown

December 13, 2024

DAYTON, Ohio (WDTN) — After an outage Wednesday left T-Mobile customers unable to call 911, the issue has been resolved for residents in Montgomery County.

 

Videos capture frustration with illegal dumping in Los Angeles

CBS News / Jeff Nguyen

December 19, 2024

No matter where you go in Los Angeles chances are someone is upset about the trash that's littering their neighborhood or businesses.

One such place is an alley behind Ruben Donis' home in Pacoima. For years, he's seen, and sometimes recorded, people dump everything from old wood, sandpaper, construction metal mesh and sinks behind his neighborhood.

 

Illinois' first drive-thru DMV kiosk opens in Lombard

Chicago Sun Times / Mitchell Armentrout

December 20, 2024

Similar 24/7 drive-thrus are expected soon in Chicago facilities, according to Illinois Secretary of State Alexi Giannoulias.