Nearly a year after DC's tragic 911 dispatch outage, 7News learns what changes were made
Phylicia Ashley / WJLA 7
June 26, 2025
WASHINGTON, D.C. (7News) — Nearly a year after a tragic system outage at the D.C. 911 dispatch center, 7News is sitting down with its director to discuss what has changed within the agency and what still needs improvement.
Only 7News learned how D.C.’s 911 dispatch center is turning things around after last year’s disastrous outage, which led to the death of an infant.
7News asked the Director of the Office of Unified Communications, Heather McGaffin, what is different at the agency this year compared to this time last year.
Through partnership with Burrell, a crisis specialist to now work inside 911 full-time
Marta Mieze / Springfield News-Leader
June 30, 2025
To more effectively address mental health crisis 911 calls, a 988 crisis specialist will now be placed at Springfield-Greene County 911 Emergency Communications Department on a full-time basis.
Through an agreement between Burrell Behavioral Health, city of Springfield and Greene County, a 988 crisis communicator, equipped to handle calls from individuals experiencing mental health crisis events, will be stationed in 911 dispatch, according to a city news release. The specialist will work within 911 on weekday afternoons and evenings, although calls can be transferred to Burell crisis specialists at any hour of the day.
Motorola Solutions (MSI) Launches VESTA Hybrid for 911 Call Centers in the US
Talha Qureshi / Yahoo! Finance
June 30, 2025
Motorola Solutions, Inc. (NYSE:MSI) is one of the 10 Best 52-Week Low Tech Stocks To Buy According to Analysts. On June 23, Motorola Solutions, Inc. (NYSE:MSI) announced the launch of VESTA Hybrid, a new software-as-a-service solution for 911 call centers in the United States.
‘To see this in my lifetime is huge’: Regional 911 facility set to debut in Libertyville
Mick Zawlslak / Daily Herald
June 29, 2025
Twelve years after the first study and two years after ground was broken in a far corner of the Lake County government campus in Libertyville, a modern cornerstone for 911 and emergency management services is making its debut.
Don't call 911 to report illegal OKC fireworks. What to do instead, what to know about ban
Jana Hayes / The Oklahoman
June 30, 2025
The most popular American holiday to watch fireworks is quickly approaching, but Oklahoma City residents are under a strict fireworks ban.
It is illegal to buy, sell or use fireworks in Oklahoma City. This ban includes all fireworks — even sparklers, snakes and bottle rockets — and applies to all private and public property. Violators of the law will have fireworks confiscated, could be fined $500 and face a possible jail sentence.
Officials believe 911 service issues in Clinton County may be resolved, caused by 'legacy equipment'
Molly Schramm / WCPO9 News
June 28, 2025
CLINTON COUNTY, Ohio — All 911 services in Clinton County are believed to be resolved, the Clinton County Emergency Management Agency (EMA) announced Saturday afternoon.
Residents in these Staten Island areas have the most road condition complaints in 2025
Mike Matteo / SI Live
June 30, 2025
STATEN ISLAND, N.Y. — So far in 2025, Staten Islanders filed almost 4,000 complaints about street conditions to 311.
Of the 3,877 total complaints logged by 311, the vast majority are focused on potholes, painting a picture of where roads are the roughest in the borough.
Marietta hearing focuses on results of 911 feasibility study
Amber Phipps / The Parkersburg News and Sentinel
July 3, 2025
MARIETTA — The Ohio Auditor of State conducted a public hearing for the 911 dispatch feasibility study at the Marietta Armory on Tuesday.
If it launches or explodes, it’s probably illegal in the D.C. region
Juan Benn Jr. / The Washington Post
July 2, 2025
M-80 firecrackers are small enough to fit into the palm of your hand. They’re a cylinder, typically red, with a long, green fuse coming out of the side, almost like bloated birthday candles. They don’t look scary. But the firecrackers, which are illegal in Maryland, Virginia, and Washington, D.C., packed a big enough punch Tuesday to smatter a ripe watermelon into indistinguishable chunks and dismember a plastic prop hand at a fireworks safety demonstration.
Nashville 911 dispatchers prep for July 4th
Staff / WSMV News
July 3, 2025
The 911 tactical team heads outside and is available for face-to-face calls for assistance.
Officials urge proper use of 911 ahead of July Fourth
Blake Wallis / KBIA News
July 3, 2025
With the Fourth of July just days away, Boone County emergency officials are reminding residents to reserve 911 for true emergencies and use the 311 system for non-urgent situations.