The Office of Unified Communications is looking to hire an IT Systems Manager
To apply, please visit careers.dc.gov.
Job ID
31635
Location
2720 Martin Luther King Jr. SE
Full/Part Time
Full-Time
Regular/Temporary
Regular
Date Closed
02/27/2025
Area of Consideration
Open to Public
Grade
14
Type of Appointment
MSS - Reg Appt
Minimum Rate
$114,441.00
Maximum Rate
$160,216.00
Job Summary
This position is located in the Office of Unified Communications (OUC), Information Technology Division. The mission of the Office of Unified Communications (OUC) is to provide accurate, professional, and expedited service to the citizens and visitors of the District of Columbia. This service is performed by a team that handles emergency and non-emergency calls that are received when individuals dial 911 and 311 in Washington, DC. OUC also provides centralized, District-wide coordination and management of public safety voice radio technology and other public safety communication systems and resources to District government agencies and several local, state, and federal partners.
Qualifications & Education
Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or a degree that provided a minimum of 24 semester hours in one or more of the fields identified above and the required the development or adaptation of applications, systems, or networks.
OR
Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. For all positions, individuals must have IT-related experience demonstrating each of the four competencies listed below:
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Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
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Customer Service - Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
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Oral Communication - Expresses information to individuals or groups effectively, taking into account the audience and nature of the information; makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
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Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatievs, and to make recommendations.
AND
Specialized Experience: Specialized experience is experience that equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position, and that is typically in or related to the position to be filled. To be creditable, one (1) year of specialized experience must have been equivalent to at least the next lower grade level in the normal line of progression.
Other Significant Information
Tour of Duty: Various Shifts
Duration of Appointment: Management Supervisory Service (at-will)
Collective Bargaining Unit: This position is not in the collective bargaining unit
Position Designation: This position has been designated as Security Sensitive; therefore, the incumbent of this position will be subject to enhanced suitability screening pursuant to Chapter 4 of DC Personnel Regulations. Suitability and as such, incumbents of this position shall be subject to criminal background checks, background investigations and mandatory drug and alcohol testing, as applicable.
Emergency Designation: The incumbent in this position is designated as an Essential employee. The incumbent will be required to work or stay at work during times of declared emergencies or any other time as designated by the Mayor or his/her designee.