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Text to DC311 Makes 311 Easy!

Text to DC311 ScreenshotReceive DC Government agency contact information

From the main menu, text an agency acronym or the full agency name to receive a text back with the agency’s address, phone number, business hours, URL and email address.

Check the status of existing service requests

You have the capability of texting your service request number to find out if your service request is open or closed.

Submit a new service request for city services

  • You can submit a new service request for our most popular service requests.
  • The current featured services are parking meter repairs, trash collection – missed, recycling collection – missed, bulk collection or potholes. 

Text to DC311 Menu and Shortcuts

  • Text MENU or NEW to 32311 to submit a new service request
  • Text STATUS to 32311 to check on existing service requests
  • Text INFO to obtain the contact information of a DC Government agency
  • To report a broken parking meter, text PARKING to 32311
  • For missed scheduled trash collection, simply text TRASH to 32311

View the Text to DC311 PSA


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