NENA Advanced Fire/EMS Dispatch is an eight hour, in-person course, designed to improve the skills, knowledge, and abilities of Fire and EMS Dispatchers. Fire department events have a tendency to expand rapidly and have a great potential for interagency coordination and communications. These expanding incidents require specialized training to keep the communications professional prepared.

This challenge is exacerbated by the fact that serious fire and EMS incidents are rare, especially for Dispatchers and Telecommunicators who operate in a joint-environment. Much of their experience will be law enforcement based—a discipline that, although related to fire/ems dispatch—is significantly different enough to warrant training and education on the concepts that make it unique.

Through this course, Dispatchers will not only be able to learn vital information about fire and EMS dispatching concepts, they will also learn valuable tools and tricks to make essential decisions more quickly and to improve their awareness and judgment when operating as fire and EMS dispatchers.