Learn to better manage callers with this certification course from NENA - National Emergency Number Association.

NENA’s Enhanced Caller Management course helps you become a better call taker, enhances your professional skills, and improves outcomes for your agency and the community you serve.

From active listening to decision making, local knowledge to performing efficiently in a crisis, the journey to becoming a star performer under the headset starts here. This exciting course builds upon basic standards, protocols, and policies to help you advance to the next level of 9-1-1 call taking proficiency on your journey towards professional mastery.

Topics include: handling infrequent but highly critical events, improving listening skills, and developing a plan to keepyour skills growing to meet new challenges.