The Office of Unified Communications is looking to hire twenty-eight (28) Telecommunications Equipment Operators.
To apply, please visit https://careers.dc.gov.
For more information about becoming a 911 Professional, please visit https://ouc.dc.gov/page/become-first-first-responder
Job ID
30556
Location
2720 Martin Luther King Jr. SE
Full/Part Time
Full-Time
Regular/Temporary
Regular
Date Closed
11/09/2025
Area of Consideration
Open to Public
Grade
05
Type of Appointment
Career Service - Reg Appt
Minimum Rate
$50,200.00
Minimum Rate
$62,410.00
Job Summary
This position is in the 911 Emergency Operations Division of the Office of Unified Communications (OUC). The Telecommunications Equipment Operator (TEO) will learn standard operating procedures for prioritizing emergency calls, verifying information and entering data into the Computer Aided Dispatch (CAD) system. The incumbent of this position will learn and apply all protocols for taking and processing emergency and non-emergency calls for police, fire, and medical emergency services.
Duties and Responsibilities
The Telecommunications Equipment Operator will demonstrate proper telephone etiquette and communication tips. Perform basic computer functions including how to search the internet. The incumbent understands and demonstrates the importance of active listening and obtaining accurate information from callers. The incumbent will learn and successfully demonstrate the importance of the relationships between the call taker, dispatcher and our first responders.
He/she must have the ability to quickly and accurately type information from caller into computer. The incumbent will read and comprehend manuals and standard operating procedures. Successful passage of examinations will be required to exhibit comprehension. Discerns priority levels of calls. Learns popular and specific landmarks within the Metropolitan Area. Also they'll learn techniques to calm hysterical or irate callers and to understand non-English speaking citizens.
Qualifications and Education
Must be able to pass the National Emergency Number Association (NENA) Hearing Standards for Public Safety Telecommunicators.
Ability to obtain a basic first aid/cardiopulmonary resuscitation certification, obtain and maintain certification in fire, medical and police protocols.
Ability to pass a typing test of 35 words per minute.
Ability to pass a psychological test prior to employment.
Individuals with bilingual skills are strongly encouraged to apply.
Other Significant Facts
Tour of Duty: This facility operates 24 hours a day, 7 days a week and the incumbent will be required to work flexible and/or rotating 12-hour shifts. Shifts could be altered and/or extended at any time with notice. The incumbent must be able to work all shifts, holidays, and weekends; mandatory overtime may be required.
Position Designation: This position is designated as a Safety Sensitive position and is subject to mandatory pre-employment and periodic Criminal Background Checks and Traffic Records Checks (as applicable). This position is also subject to mandatory pre-employment and random Drug and Alcohol Testing. In this position, you may be disqualified from employment based on the presence of marijuana in test results, even if you possess a medical card authorizing the use of medical marijuana. This position is designated as Essential and the incumbent that occupies this position will be required to report to work or stay at work during a declared emergency or any other time as designated by the Mayor or his/her designee.