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Mayor Gray Announces Launch of New Smart-Phone App for 311 Users

Wednesday, April 11, 2012
Application allows district residents to send requests for pothole repair, graffiti removal and other city services with the push of a button
Mayor Gray Announces Launch of New Smart-Phone App

Media Contact:
Doxie McCoy (EOM) (202) 727-9691; [email protected]
Wanda Gattison (OUC) (202) 494-3332; [email protected]


(Washington, DC) Today, Mayor Vincent C. Gray announced the official launch of the District’s new DC311 smart-phone app. This free download allows citizens to report service requests from their iPhone or Android mobile devices. Currently, there are over 80 different service requests to choose from, including complaints about trash, potholes, graffiti and illegal dumping.

“The new DC311 app provides another way to achieve a goal I announced during my State of the District Address this year: Making the District government the nation’s best and most responsive at providing services to our residents,” Mayor Gray said. “With this emerging technology, we continue to ensure that the District is a safe and beautiful place for all of our residents and visitors by giving them a tool for real-time collaboration with our government. If you see a pothole, graffiti, or a broken streetlight, you can snap a photo of it and send it directly to 311! Now there is, literally, an app for that – and within 30 seconds you can be on your way to a resolution.”

This new tool, together with the Citywide Call Center and 311Online, is yet another way the community can report a problem. Information from all these sources is funneled into one database for tracking and resolution. The free app automatically pinpoints the location of the reported problem using GPS technology. Registered users can also attach a photo and provide the exact location for the service request. Once the request is submitted, users will receive an e-mail from 311 confirming receipt of the request, including the service request number. They will also receive a follow-up e-mail when the request has been closed by the servicing agency. Citizens can also track the status of their requests any time.