To improve public safety and provide first-class customer service, the District constructed a state-of-the-art Unified Communications Center (UCC). The UCC opened on September 26, 2006, and is located on the East Campus of the St. Elizabeths Hospital site.
The UCC receives and processes calls to 911 and the District's customer service line, 311. During major emergencies, the center becomes the District’s Emergency Operations Center (Mayor's Command Center) and provides a central location for multiple agencies to address any variety of situations.
- Economic development and community revitalization
- Consolidation of like functions, personnel, equipment, and systems
- Cost benefits from consolidation
- Improved service delivery and public safety for District residents
UCC Consolidated Functions
- Emergency Medical Services
- Emergency Management Agency
- Public Services
UCC Project Contributors
- The project was implemented by the Office of the Chief Technology Officer (OCTO), Washington, DC.
- The UCC Project Architect was DMJM Design, Rosslyn, VA.
- Technical Systems Design was developed by Northrop Grumman Commercial Systems, Reston, VA.
- Construction Bid Package 1 (Site Clearing/Relocation) was completed by Clark Construction Group, LLC, Bethesda, MD.
- Construction Bid Package 2 (Site Work, Grading, Site Utilities) was completed by Clark Construction Group, LLC, Bethesda, MD.
- Construction Bid Package 3 (Remaining Construction Work) was completed by the Jair Lynch/Tompkins Joint Venture, Washington, DC.
- The Construction Management firm was Jacobs Engineering.
UCC Historical Resources
The following resources are available for learning more about the UCC project: