OUC

Office of Unified Communications

OUC Prospect Day has been rescheduled to Thursday, January 29, 2026. Please check your email for additional information. For any further inquiries, contact [email protected].

Agency Home Responsive

Make the Right Call

911 is only for emergencies. To report police non-emergencies or request city services and information, call 311.

911 Performance Dashboard

The 911 Performance Dashboard provides performance data on 911 call handling, dispatching, staffing, and more. The dashboard will be updated weekly.

Become a 911 Professional!

We're hiring! Apply today and become a 911 Professional.

OUC Junior Academy

The OUC is proud to announce the launch of its Junior Academy. The free, five-week, program exposes high school students to several vital public service career opportunities.

911 Communications

Familiarize your household with tips to ensure that 9-1-1 call takers can process your emergency calls efficiently.

311 - The Citywide Call Center

Dial 311, 24 hours a day, 365 days a year, to request scheduled services such as trash removal, repair of potholes, bulk pickups and recycling. To reach 311 from outside the city dial (202) 737-4404.

311 Online (Service Request Center)

The improved 311 platform makes it easier to report and track service issues.

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Posts from OUC_DC

Latest

Jul 31 2025

Office of Unified Communications Receives Industry Technology Award and Program Accreditation at APCO

(WASHINGTON, DC) – The Office of Unified Communications (OUC) was showcased throughout the...

Jun 11 2025

Mayor Bowser Reopens the Public Safety Communications Center Following $18.5M Renovation, Highlights FY26 Public Safety Investments

(Washington, DC) – Today, Mayor Muriel Bowser was joined by Deputy Mayor for Public...

May 6 2025

Office of Unified Communications named 9-1-1 Center of the Year by DATAMARK Technologies

(WASHINGTON, DC) – During National Public Safety Telecommunicators Week, DATAMARK...

Nov 19 2024

Bowser Administration Launches New “Make the Right Call” Campaign, Urging Residents to Only Use 911 for Emergencies

(WASHINGTON, DC) – Today, Mayor Muriel Bowser and the Office of Unified Communications (...

Nov 19 2024

Bowser Administration Launches New “Make the Right Call” Campaign, Urging Residents to Only Use 911 for Emergencies

(Washington, DC) – Today, Mayor Muriel Bowser and the Office of Unified Communications (OUC)...

Jun 9 2025

Testimony of Director Heather McGaffin - FY26 Budget Oversight Hearing

View the Testimony of Director Heather McGaffin offered before the Committee on the Judiciary...

Feb 5 2025

Testimony of Director Heather McGaffin - FY24 Agency Performance Oversight Hearing

View the Testimony of Director Heather McGaffin offered before the Committee on the Judiciary...

Dec 4 2024

Testimony of Director Heather McGaffin - Joint Public Roundtable on Technology and Inter-Agency Coordination Issues at the Office of Unified Communications

View the Presentation of Director Heather McGaffin offered before the Committee on the...

Oct 23 2024

Testimony of Director Heather McGaffin - Public Hearing on B25-0953, the "Transparency in Emergency Response Amendment Act of 2024"

View the Testimony of Director Heather McGaffin offered before the Committee on the Judiciary...

Sep 30 2024

Testimony of Director Heather McGaffin - Public Roundtable on Recent Operational Failures and Incidents at the Office of Unified Communications

View the Testimony of Director Heather McGaffin offered before the Committee on the Judiciary...

Mar 12 2025

OUC Statement on Radio Interference

This morning, Wednesday, March 12, 2025, at approximately 7:20 a.m., an unauthorized remote...

Feb 27 2024

OUC Statement on the Launch of PowerPhone

The Office of Unified Communications (OUC) transitioned to the PowerPhone Total Response, a...

Sep 8 2023

OUC Statement on DC 911 Operations Staffing - September 8

The Office of Unified Communications' statement on DC 911 Operations Staffing - September 8...

Sep 8 2023

OUC Statement on New Dashboard – September 8

The Office of Unified Communications' (OUC) Statement on the New Dashboard - September 8....

Sep 6 2023

OUC Statement on Text to 911 - September 6

The Office of Unified Communications' (OUC) statement on Text to 911 - September 6. The...

Jan 4 2026

911 and 311 Industry News

Innovative, Resource-Saving 911 Nurse Navigator Program Expands Countywide PRESS RELEASE /...

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Office of Unified Communications

Office Hours
Monday to Friday, 8:30 am to 5 pm

Connect With Us
2720 Martin Luther King Jr Avenue, SE, Washington, DC 20032
Phone: (202) 730-0524
Fax: (202) 730-0514
Alternate Number: 3-1-1 (outside DC: (202) 737-4404)
Email: [email protected]