OUC

Office of Unified Communications

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Frequently Asked Questions

Frequently asked questions about 911 and 311 Operations.

OUC 911 Operations Roadmap

OUC's 911 Division Audit Follow Up Response.

911 Communications

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311 - The Citywide Call Center

Dial 311, 24 hours a day, 365 days a year, to request scheduled services such as trash removal, repair of potholes, bulk pickups and recycling. To reach 311 from outside the city dial (202) 737-4404.

311 Online (Service Request Center)

The improved 311 platform makes it easier to report and track service issues.

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Latest

May 11 2023

OUC Held First 911 Telecommunicator Prospect Day

(WASHINGTON, DC) - Today, the Office of Unified Communications (OUC) held its first 911...

Apr 6 2023

Mayor Bowser Recognizes Office of Unified Communications During Back to Basics Week

(WASHINGTON, DC) – Today, Mayor Muriel Bowser continued Back to Basics week by highlighting the...

Feb 22 2023

OUC Announces New Junior Academy to Expose Students to Career Opportunities

(Washington, DC) - Today, the Office of Unified Communications (OUC) announced the launch of its...

Feb 3 2023

Mayor Bowser Announces Key Appointments  

Dec 23 2022

DC 3-1-1 and DPR’s Crank Music Program Integrate Go-Go Music into Customer Service Calls

(WASHINGTON, DC) - The Office of Unified Communications (OUC) and the DC Department of Parks and...

Mar 29 2023

Testimony of Acting Director Heather McGaffin - FY24 Budget Oversight Hearing

View the Testimony of Acting Director Heather McGaffin offered before the Committee on the...

Mar 1 2023

Testimony of Acting Director Heather McGaffin - Agency Performance Oversight Hearing

View the Testimony of Acting Director Heather McGaffin offered before the Committee on the...

Nov 10 2022

Testimony of Acting Director Karima Holmes - Public Oversight Roundtable on "9-1-1 Operations at the Office of Unified Communications"

View the Testimony of Acting Director Karima Holmes offered before the Committee on the...

Mar 23 2023

OUC Response to DC Auditor's 9-1-1 Operations Division Audit and Process Improvement Recommendations Follow-Up Report

The Office of Unified Communications has reviewed the Office of the DC Auditor's Office of...

Dec 5 2022

Confirmation Resolution for Acting OUC Director Karima Holmes Draws Broad Support

WASHINGTON, District of Columbia – On February 23, 2022, after a 13-month executive search, Mayor...

Oct 26 2022

OUC Statement on the September 18, 2022 Incident in the 600 block of H Street, NE

View the Office of Unified Communications’ (OUC) statement on the handling of...

Oct 26 2022

OUC Statement on the October 10, 2022 Incident in the 1300 Block of Massachusetts Ave, NW

View the Office of Unified Communications’ (OUC) statement on the handling of an...

Aug 19 2022

Final Review of 600 Block of Park Rd NW Call on August 9, 2022

View the OUC's Final Review of the 600 Block of Park Rd NW Call on August 9, 2022.

May 15 2023

911 and 311 Industry News

911 and 311 Industry News Week of May15, 2023 Mother delivers own baby thanks to Missouri 911...

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Office of Unified Communications

Office Hours
Monday to Friday, 8:30 am to 5 pm

Connect With Us
2720 Martin Luther King Jr Avenue, SE, Washington, DC 20032
Phone: (202) 730-0524
Fax: (202) 730-0514
Alternate Number: 3-1-1 (outside DC: (202) 737-4404)
Email: [email protected]